Mid-Level Infrastructure Administrator (NEI-6)

CyberData Technologies • Bethesda, MD • 1d ago

Job Title: Mid-level Infrastructure Administrator (NEI-6)

Location: Bethesda, MD

CyberData Technologies is seeking a skilled Infrastructure Administrator to support the high availability IT infrastructure and operations of a clinical environment. This hybrid role involves on-site work and may require evening and weekend availability. The ideal candidate will possess strong expertise in network administration, clinical IT systems, and specific technical skills and problem-solving capabilities.

Key Responsibilities

System Administration and IT Operations:

Provide production support for networked systems, including daily operations, monitoring, and troubleshooting.

Identify, diagnose, and resolve network issues in a timely manner.

Escalate and communicate status updates to agency management and internal stakeholders.

Participate in an on-call rotation, providing after hours support for the critical clinic systems per SLA requirements.

IT Infrastructure Support:

Monitor and maintain the clinic's high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions.

Maintain clinic systems across production and disaster recovery sites.

Support clinical IT systems, including configuration and ongoing maintenance.

Address IT-related incidents within defined SLA response times.

Support compliance with NIH security standards.

Create, maintain and follow SOP's for managing the clinic's systems.

System Maintenance and Security:

Apply security patches and updates as required.

Perform after-hours and weekend system maintenance when necessary.

Assist in testing and documenting findings for the Continuity of Operations Plan (COOP).

Support database and backup administrators as needed.

Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines.

Assessment and Reporting:

Support Security Assessment & Accreditation (SA&A) tasks.

Review daily clinic infrastructure emails and take appropriate action on system alerts and notifications.

Qualifications:

Experience:

Minimum 3 years of experience working in high-availability environments.

Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions).

Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022).

Solid understanding of networking protocols

Skills:

Strong problem-solving and troubleshooting skills in network and system administration.

Ability to balance operational and project demands in a high-pressure environment.

Ability to demonstrate initiative with task-management and issue resolution.

Effective communication skills to engage with technical staff, clinicians, and management.

High attention to detail and adherence to SOPs in a regulated environment.

Preferred Certifications:

CompTIA Security+ or Network+

ITIL Foundation

Microsoft Server OS certifications

Nutanix Certified Associate (NCA) or higher

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