Staff Data Scientist, Expert Experiences

Intuit • Mountain View, CA • 5h ago

Overview

We are seeking a Staff Data Scientist to join the Intuit Customer Success Data Science & Analytics team supporting Expert Experiences and Intuit Academy . This role is focused on setting the analytical bar for high-impact, decision-critical work that informs training effectiveness, expert readiness, and customer success outcomes.

As a Staff Data Scientist, you will operate as a technical leader and thought partner , shaping how analytics and data science are applied across complex, ambiguous problem spaces. You will collaborate closely with cross-functional partners across Product, Learning & Development, Quality, Operations, Engineering, and Analytics to translate business questions into robust analytical frameworks, guide methodological decisions, and ensure outputs are truly decision-ready.

Working closely with the Intuit Assist Expert Experiences ecosystem, your contributions will help shape how we scale expert quality and enablement as Intuit builds a service platform that empowers customers beyond core product use.

Responsibilities

Technical Leadership & Analytical Judgment

Lead the framing of ambiguous, high-impact business problems into clear analytical hypotheses, causal frameworks, and success metrics.

Set and reinforce standards for analytical rigor, assumption validation, internal review, and "definition of done."

Serve as a technical role model by producing bar-setting analyses that others can learn from and calibrate against.

Advanced Data Science & Measurement

Own complex, end-to-end analytical initiatives, including data exploration, validation, feature engineering, statistical modeling, causal inference, and interpretation.

Apply advanced statistical, experimental, and machine learning techniques to understand drivers of expert performance, learning outcomes, and customer experience.

Design and review experimentation strategies (A/B tests, pilots, quasi-experiments) to ensure methodological soundness and business relevance.

Influence, Storytelling & Decision Support

Synthesize complex findings into clear, compelling narratives that influence senior stakeholders and inform product, program, and operational decisions.

Act as a trusted advisor by surfacing tradeoffs, risks, and implications-not just results.

Partner cross-functionally to align on metrics definitions, assumptions, and interpretation before analysis is shared broadly.

Scalable & Reproducible Analytics

Develop reusable analytical frameworks, standardized metrics, and reference implementations that scale quality across the team.

Guide the development of dashboards, reporting pipelines, and measurement systems in partnership with Data Engineering and Analytics.

Improve analytical maturity across the org by reducing rework, catching issues earlier, and enabling others to deliver higher-quality outputs.

Qualifications

7+ years of experience in data science or analytics roles, preferably in product, web, customer care, or customer experience analytics.

Advanced proficiency in SQL and experience working with large-scale data platforms (e.g., Spark, Databricks, BigQuery, Redshift).

Strong experience with experimentation and causal inference (e.g., A/B/n testing, applied causal methods), with excellent judgment on when and how to apply them.

Familiarity with AI/ML and GenAI-enabled analytics , and the ability to reason about implications for measurement, experimentation, and user behavior.

Demonstrated ability to lead through influence , not authority-guiding analytical direction, standards, and decisions across teams.

Strong business acumen and ability to translate strategy into testable hypotheses and actionable insights.

Excellent data storytelling and communication skills, with the ability to influence both technical and non-technical audiences.

Comfortable operating in fast-paced, ambiguous environments , balancing rigor with pragmatism.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit

Go to Apply

Share this job

Similar Jobs

Lead AI Engineer (FM Hosting, LLM Inference)

Capital One • San Jose, CA • 5h ago

IT & Engineering

Lead AI Engineer (FM Hosting, LLM Inference) Overview At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine le...

5h ago

Go to Apply

Network Install Technician

Amazon • Hayward, CA • 7h ago

IT & Engineering

Description Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expertise to crea...

7h ago

Go to Apply

Data Collection Team Lead

ManpowerGroup • Burlingame, CA • 7h ago

IT & Engineering

Our client, a leading organization in the technology and data services sector, is seeking a Data Collection Team Lead to join their team. As a Data Collection Team Lead, you will be part of the Data Operations Department...

7h ago

Go to Apply

Network Install Technician

Amazon • Santa Clara, CA • 7h ago

IT & Engineering

7h ago

Go to Apply

Network Install Technician

Amazon • Hayward, CA • 7h ago

IT & Engineering

7h ago

Go to Apply

Network Install Technician

Amazon • Hayward, CA • 7h ago

IT & Engineering

7h ago

Go to Apply

Network Install Technician

Amazon • Santa Clara, CA • 7h ago

IT & Engineering

7h ago

Go to Apply

Network Install Technician

Amazon • Santa Clara, CA • 7h ago

IT & Engineering

7h ago

Go to Apply

ATE Senior Hardware Engineer

NVIDIA • Santa Clara, CA • 12h ago

IT & Engineering

We are now looking for an ATE Senior Hardware Engineer. ATE/SLT hardware team provides the interface hardware of IC package testing at final test and system level test. Hardware includes highly custom high-speed sockets,...

12h ago

Go to Apply

ATE and SLT Senior Thermal Engineer

NVIDIA • Santa Clara, CA • 12h ago

IT & Engineering

We are now looking for an ATE/SLT Senior Thermal Engineer to join our team in Santa Clara, CA. This role is a fantastic opportunity to apply your expertise and be part of a world-class team dedicated to pushing the bound...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.