AVP of Operations

Robert Half • New Berlin, WI • 12h ago

Description

We are looking for an experienced and driven Operations Manager to oversee and optimize key workflows and processes within our organization. Based in New Berlin, Wisconsin, this leadership role will focus on improving operational efficiency, mentoring teams, and ensuring seamless collaboration across departments. The ideal candidate will thrive in a fast-paced environment and be committed to driving continuous improvement and scalable growth.

Responsibilities:

Manage and oversee comprehensive operational workflows, including leasing, fleet administration, vendor coordination, billing, customer service, application processing, and renewals.

Develop, refine, and document standard operating procedures (SOPs) to ensure consistency, compliance, and scalability.

Monitor and analyze operational KPIs and metrics, implementing corrective actions to address performance gaps and improve outcomes.

Lead and mentor a team of direct reports, fostering a culture of accountability, attention to detail, and continuous improvement.

Facilitate smooth transitions for new clients by managing documentation, system setup, and onboarding processes.

Conduct kickoff meetings to define timelines, roles, and communication strategies for new client relationships.

Collaborate with sales, finance, accounting, vendors, and customer-facing teams to ensure seamless cross-functional operations.

Oversee vendor relationships, ensuring adherence to service-level agreements and identifying opportunities for cost or service optimization.

Drive the adoption and governance of Microsoft Dynamics systems, enhancing data integrity, workflow automation, and reporting capabilities.

Identify inefficiencies and bottlenecks within operations and implement data-driven solutions to enhance scalability and readiness for growth.

Requirements - Proven experience in operations management, with a strong ability to oversee and optimize diverse workflows.

Demonstrated leadership skills, including mentoring and managing teams effectively.

Proficiency in developing and implementing standard operating procedures and operational strategies.

Strong analytical abilities with experience monitoring KPIs and driving performance improvements.

Expertise in client onboarding processes, including documentation and system setup.

Excellent communication skills to manage cross-functional collaboration and vendor relationships.

Experience with Microsoft Dynamics or similar systems, including workflow automation and data governance.

A proactive approach to identifying inefficiencies and creating scalable solutions to support organizational growth.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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