ADMINISTRATIVE LEAD
WHAT IS THE OPPORTUNITY?
Leads the daily activities of a small staff of administrative colleagues for a PB unit supporting the PB Manager and a team of professionals. Manages workflow and delegates work to ensure a high level of client service and efficiency. Provides guidance and direction to assigned colleagues overseeing work schedules and assignments. Supports the PB Manager by performing administrative activities and participates in assigned projects, discussions, and decisions that relates to the PB market location assigned. Ensures confidentiality and compliance of activities and provides information, recommendations and/or direction as requested by the PB Manager. Frequently communicates with PB staff and actively partners with other lines of business to convey information.
WHAT WILL YOU DO?
Staff Management
Manage workflow, establishes priorities, and determines work assignments for administrative colleagues.
Manage work schedules and activities to ensure appropriate coverage and support.
Monitor performance and participates in conducting effective performance appraisals.
Provides feedback on individual accomplishments, areas of improvement, and problems to PB Manager and participates in accomplishing objectives.
Provide assistance in the understanding and interpretation of Bank and Division policies and procedures, as appropriate.
Ensure assigned colleagues are in compliance with specified CNB compliance guidelines
Maintain continuity among PB staff by documenting and communicating issues, actions and continuing needs, and provide feedback to PB Manager.
Administration
Serve as the principle point of administrative contact and liaison between PB management and staff, other LOBs, clients, etc. providing information and assistance as appropriate.
Coordinate and schedule various meetings, events, conferences, and pubic activities ensuring availability of facilities, equipment, personnel, materials, and that services are implemented and maintained efficiently and effectively. Coordinate activities with other divisions and outside organizations.
Lead/attend meetings. Prepare correspondence, memoranda, documentation and presentation materials for meetings.
Review, research, resolve and summarize a variety of statistical and administrative information, including but not limited to client segmentation, new client reporting, colleague surveys, etc. Prepare recurring and ad hoc reports and compose correspondence for timely distribution to PB Manager and professional staff.
Perform research and analysis on specific issues, as required, and independently prepares non-routine
letters and/or reports, which may be highly sensitive and confidential in nature.
Gather information from various sources (i.e., internal files, computer reports, etc.) and organize into specified/established format. Perform various operations (e.g., mathematical calculations, sorting data, etc.) on information gathered from various sources for use by PB Manager and staff. Contact clients and/or Bank personnel to request information/documentation.
Work independently on special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules.
Represents the PB Manager and team to both external and internal clients consistent with the CNB culture of relationship management. Ensure quality client service, responsiveness, and effective and efficient support.
Learn and master internal computer systems to include "my CNB", Galaxy, etc. and assists others in the maintenance and use of these systems.
Set up and maintain a wide variety of manual and electronic materials, filing systems, and databases, receive, screen and route incoming calls. Respond to complaints and inquiries in a timely and efficient manner. Open, sort, and distribute incoming mail.
Manage, plan, and forecast the schedule of the PB Manager and assist in managing emails to ensure timely reply. Draft word documents, spreadsheets, and PowerPoint presentations, as needed.
Maintains up-to-date knowledge of Bank policies and procedures.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
H.S. Diploma
Minimum 4 years in an administrative capacity required
Minimum 2 year basic computer experience required (eg. Microsoft Work, Excel, Outlook, and Powerpoint)
Additional Qualifications
High School Education or equivalent of five years of experience
Bachelor's Degree preferred
Excellent verbal and written communication skills
Excellent interpersonal and client service skills
Knowledge of bank policies and procedures.
Ability to handle problem situations with colleagues and clients effectively
Strong supervisory or lead experience.
WHAT'S IN IT FOR YOU?
CompensationStarting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
