Customer Service Coordinator

Robert Half • Redondo Beach, CA • 10h ago

Description We are looking for a detail-oriented and empathetic Customer Service Coordinator to join our team in Redondo Beach, California. In this Contract to permanent position, you will play a vital role in supporting individuals and families during their corporate relocations by managing service delivery and ensuring smooth communication. This role includes up to 8 weeks of paid training to help you master our systems, understand our services, and build relationships with our nationwide network of contractors and employees.

Responsibilities:

Coordinate relocation services by assigning contractors or employees to each job and ensuring all necessary communication and documentation is completed.

Manage scheduling changes proactively, working directly with relocating families and service teams to ensure seamless execution.

Collaborate with relocation management companies (RMCs) and moving partners, providing timely updates and gathering critical information for job success.

Review and verify contractor invoices for accuracy, preparing billing packages for submission.

Address service-related issues promptly, working with team leaders and managers to resolve them effectively.

Evaluate service providers upon job completion to ensure high-quality standards are maintained.

Respond to occasional inquiries from customers and vendors during evenings or weekends to support urgent needs.

Assist with additional tasks as required to enhance operational efficiency and customer satisfaction. Requirements - Minimum of 1 year of experience in customer service or a related field.

Strong problem-solving skills and the ability to handle challenges with empathy and professionalism.

Proficiency in answering inbound and outbound calls, email correspondence, and data entry.

Familiarity with scheduling appointments and managing calendars effectively.

Adept at using Microsoft Excel and Word for documentation and reporting purposes.

Comfortable working in a fast-paced environment and collaborating closely with team members.

Willingness to respond to occasional inquiries outside of regular business hours.

Excellent communication skills, both verbal and written, to engage with customers and partners professionally. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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