Quality Manager

WestRock Company • Richmond, VA • 7h ago

At Smurfit Westrock we offer a long-term career with a clear path of advancement in a thriving, dynamic environment. Join us and be a part of a world-class team that\u2019s shaping the future of packaging.

Career Opportunity:

The Quality Manager will ensure quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures. You will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility.

This position is located at the Richmond, VA Corrugated Container facility.

How You Will Impact Smurfit WestRock:

Review, approve, and execute facility and corporate standard operating procedures for site implementation

Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits

Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements

Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions

Work closely with production managers to maximize product quality and reliability and minimize cost

Track, analyze, and lead initiatives for all internal quality and customer complaint issues

Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required

Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable

Execute facility improvement initiatives as determined from performance data

Lead team of quality technicians and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized

Provide tools and training for quality management and quality improvement to the facility staff

What You Need to Succeed:

High School diploma, or G.E.D - Required

5+ years of work-related manufacturing experience.

3+ years of experience in a production supervisory role.

Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards.

Proven track record of problem-solving.

Solid understanding of and experience in quality assurance, delivery excellence, data analysis and development of business insights

Thorough knowledge of quality standards and methodologies.

Ability to learn proprietary software programs and leverage enterprise complaint management software

Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities.

An attractive salary reflecting skills, competencies, and potential.

Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Employee discounts, Tuition Reimbursement, Wellness program and much more

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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