Worker Type
Regular
Job Description
AV is seeking a highly skilled and adaptable Field Service Representative (FSR) to support and maintain diverse systems, with primary operations based CONUS (within the United States). The role may also require OCONUS deployments to austere or hostile environments based on mission needs.
The ideal candidate will have extensive experience troubleshooting, repairing, and sustaining mechanical, electrical, and electronic equipment under challenging conditions. This position requires proactive problem solving, strong technical expertise, and the ability to work independently in high-pressure environments. The successful candidate will demonstrate adaptability across varied operational settings, ensuring rapid issue resolution, improved system performance, risk reduction, and strong customer relationships.
Key Responsibilities
Install, repair, and maintain mechanical, electrical, and electronic systems in CONUS locations, with readiness for OCONUS deployment as required.
Diagnose and resolve technical issues quickly to maintain operational readiness and minimize downtime.
Provide on-site training, mentorship, and certification support to customer and partner personnel.
Maintain accurate service records, technical reports, and logs, and capture lessons learned for continuous improvement.
Follow safety procedures and checklists to ensure personal, team, and customer safety.
Serve as the primary liaison with clients, providing updates, addressing concerns, and ensuring satisfaction.
Manage spare parts, tools, and logistics to maintain operational readiness.
Work closely with cross-functional teams to provide feedback and recommend system performance improvements.
Qualifications
Demonstrated experience as an FSR or in a similar role, with primary CONUS work and the ability to deploy OCONUS when needed.
Strong technical knowledge of mechanical, electrical, and electronic systems, with the ability to troubleshoot and repair complex equipment.
Ability to work independently and adjust to rapidly changing schedules, conditions, and mission requirements.
Strong written and verbal communication skills for both technical and non-technical audiences.
Relevant technical certifications or degrees are preferred.
Eligibility for a passport and willingness to meet local security and labor requirements for OCONUS deployments.
Ability to obtain a clearance.
Preferred Skills
Prior military service or defense contractor experience supporting fielded systems.
Ability to operate effectively within multinational teams and diverse environments.
At least three years of experience leading or supervising technical or operational teams.
At least five years of experience developing or supervising training, certification, or quality-assurance programs.
A master's degree in engineering or a related technical discipline.
Additional language skills relevant to potential OCONUS regions.
Additional Responsibilities
Support additional AV systems, programs, and customer requirements as directed. While the role is primarily focused on field sustainment, AV operates a diverse portfolio of technologies, and the selected FSR may assist with multiple systems, initiatives, and stakeholders to ensure flexible, mission-ready support across AV's operational footprint.
Salary Range: $98,432 - $139,650
The AV pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Determination of official compensation or salary relies on several factors, including but not limited to, level of position, job responsibilities, geographic location, scope of relevant work experience, educational background, certifications, contract-specific affordability, organizational requirements, alignment with local internal equity, as well as alignment with market data.
Our compensation package also includes components designed to support employees' total well-being, which should be considered when evaluating our competitive benefits package. These benefits include health insurance, life insurance, disability, company holiday and paid time off, parental leave, 401(k) company match and contributions, professional development/training reimbursements, and other work/life programs.
Clearance Level
No Clearance
The salary range for this role is:
$98,432 - $139,650
AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
ITAR Requirement:
T_ _his position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Benefits : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits .
We also encourage you to review our company website at http://www.avinc.com to learn more about us.
Principals only need apply. NO agencies please.
Who We Are
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC.
Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed.
What We Do
Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.
We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.
ITAR
U.S. Citizenship required. Must be willing to work on government contracts and have the ability to obtain a security clearance.
About AV:
AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.
We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.
Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next.
If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.
Careers at AeroVironment (https://www.avinc.com/careers/our-team)
