Back to Jobs search

Customer Operations & Support Specialist I - Order Management

ThermoFisher Scientific • Logan, UT • 4d ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction with exceptional telephone skills and/or strong email communications!

Excellent interpersonal skills both written and verbal, including digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems!

Job duties associated with the position also include timely and effective management of e-mail communication, processing of returns, resolving invoice queries. Be involved in resolving delivery issues, following tracking procedures to ensure on time delivery, providing customers with regular order status overviews, attending conference calls and all other aspects of Customer Excellence.

The position includes a variety of tasks working in close collaboration with our commercial partners and acts as an internal account representative, responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking ownership and accountability.

Key Responsibilities:

Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications

A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision

Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills

Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects.

Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met

Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization.

Adhere to the Company's instructions and policies related to order management and customer relations and to meet established goals

To perform any other duties as may be required within the remit of the role

To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company's Health & Safety Management

Timely responsiveness - Anticipate problems and forward thinking

Time management

Ability to prioritize - uses metrics to make decisions regarding prioritization of tasks

Adapts and embraces change

Minimum Requirements/Qualifications:

High School Diploma or equivalent GED (US)

Minimum of 4+ years Customer Service and ERP (ENTERPRISE RESOURCE PLANNING) experience or relevant work experience.

Bachelor's degree, preferably in Business Administration or a scientific field strongly encouraged, or the equivalent knowledge and experience. (US)

Experience in Order Management, Customer Excellence / Support or equivalent is preferred and ideally within the manufacturing or distribution industries

Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills

This position (has/has not) been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Similar Jobs

Box Office Manager

UTAH STATE UNIVERSITY • Logan, UT • 2d ago

Management & Administrative

Box Office Manager Requisition ID: 2026-9841 of Openings: 1 Location: US-UT-Logan Category: Other Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Finance and Administrative Service Department:...

2d ago

Go to Apply

Azure Kubernetes Service Administrator

Space Dynamics Laboratory • North Logan, UT • 5d ago

Management & Administrative

Job ID: 5425A Date Posted: January 22, 2026 The Space Dynamics Laboratory (SDL) is seeking a Systems Administrator with Azure Kubernetes Service (AKS) experience. The ideal candidate will have a solid background in cloud...

5d ago

Go to Apply

Research Manager

UTAH STATE UNIVERSITY • Logan, UT • 1w ago

Management & Administrative

Research Manager Requisition ID: 2026-9831 of Openings: 1 Location: US-UT-Logan Category: Research (non-Faculty) Position Type: Benefited Full-Time Job Classification: Exempt College: Extension Department: Utah Women and...

1w ago

Go to Apply

Product Management/ Marketing Intern

Danaher Corporation • Logan, UT • 2w ago

Management & Administrative

The Product Management/ Marketing Intern will work directly with the senior product managers and the senior global marketing manager on efforts to drive improved engagement with our ecommerce platform. Your internship ex...

2w ago

Go to Apply

CDL Truck Driver Residential

WM • Logan, UT • 5h ago

Trucking & Construction

Schedule: Full Time, Monday-Friday, Shift starts at 6:00 AM. What is the value of a WM job? The value of a WM job is more than a paycheck . It's a way to create opportunities for you and your family. We Are Stable: Our W...

5h ago

Go to Apply

CDL Truck Driver Residential

WM • North Logan, UT • 5h ago

Trucking & Construction

5h ago

Go to Apply

Truck Driver I

Rexel USA • Logan, UT • 5h ago

Trucking & Construction

720 West 200 North, Logan, UT Employment Type: Full-time Experience Level (for career site): Experienced Professional Contract Type: Permanent Job Family: Supply Chain & Warehousing Company Description We are looking...

5h ago

Go to Apply

AWS Cloud Administrator

USU RESEARCH FOUNDATION • North Logan, UT • 2d ago

IT & Engineering

Job ID: 5377A Date posted: December 22nd, 2025 Space Dynamics Laboratory (SDL) is seeking an AWS Cloud Administrator responsible for implementing, securing, monitoring, and maintaining cloud-based systems across major pl...

2d ago

Go to Apply

Housekeeping Associate PRN

HCA Healthcare • Brigham City, UT • 2d ago

Hospital & Medical

Description Schedule: PRN "as needed" Introduction Do you have the PRN career opportunities as a(an) Housekeeping Associate PRN you want with your current employer? We have an exciting opportunity for you to join Brigham...

2d ago

Go to Apply

Entry-Level Software Engineer

USU RESEARCH FOUNDATION • North Logan, UT • 2d ago

IT & Engineering

Job ID: 6033 Date Posted: January 23, 2026 Space Dynamics Laboratory (SDL) is seeking a Junior Software Engineer to join an exciting team in a software development position, developing next-generation high-speed networki...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.