Starting salary is based on the Public Safety New Hire Pay Matrix (https://content.civicplus.com/api/assets/1997aa22-3174-4434-bf98-5f6e5264a94a?cache=1800) *
Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.
Essential Job Functions and Responsibilities
JOB FAMILY CONCEPT
This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy.
This job family provides expertise and guidance in several areas including:
-Police dispatching
-Fire dispatching
-EMS dispatching
-Interagency coordination
-Accessing specialized computer aided dispatching systems
Essential job functions & responsibilities
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.
Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone, and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments.
Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, fire fighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate.
Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files.
Completes 911 inquiries when applicable/required.
Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance.
Responds to requests from law enforcement personnel for license plate, driver's license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks.
Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, driver's license records, stolen property, or missing/wanted persons.
Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed.
Notifies road department and other institutions of severe weather conditions and special instructions if necessary.
Assists in the telephone/radio/computer training of new dispatch personnel.
Performs related duties as required or assigned.
Knowledge, Skills & Abilities required
Knowledge of:
The Police and Fire Department organization, procedures, and operating policies.
Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.
The IAED emergency dispatch protocols.
The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.
The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures.
Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.
Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
English usage, spelling, grammar, and punctuation.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Ability to:
Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.
Exercise initiative in the improvement of Communications Center operations.
Scan eight or more computer monitors rapidly to select pertinent information.
Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
Type and enter data accurately at a speed necessary for successful job performance.
Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.
Multi-task by typing information into a database while simultaneously receiving processing audible information.
Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media.
Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed.
Communicate clearly and concisely, both orally and in writing.
Attend offsite training, often requiring extended travel away from home.
Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.
Minimum Qualifications
LEVELS AND COMPETENCIES
Emergency Telecommunicator I
Emergency Telecommunicator II
Description
Trainee position, under close supervision.
Perform call-taking and processing duties for emergency medical, police and fire calls, and non-emergency calls. Performs outgoing calls to other agencies and businesses as needed.
Intermittent supervision.
Performs the duties of Emergency Telecommunicator I in addition to handling GCIC entry and inquiry requests from Records Channel, performing Fire dispatching duties including toning, dispatching, and maintaining unit status of Fire apparatus on calls.
Minimum Qualifications Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
College level course work or vocational training in public safety dispatching and radio communications is desirable.
Must be a United States citizen.
Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver's license.
Must be able to attain the following certifications within 90 days of hire:
Emergency Medical Dispatch Certification through International Academies of Emergency Dispatch (IAED).
Emergency Fire Dispatch Certification through IAED.
Emergency Police Dispatch Certification through IAED.
All minimum requirements as Emergency Telecommunicator I
Must be able to attain the following certifications within 180 days of hire:
Basic Communications Officer Certification through Georgia POST.
GCIC Operator Certification through GBI.
National Incident Management System 100, 200 & 700 Certifications
Communications Officer I
Full-Time & Part-Time
Description
Work is performed under intermittent supervision.
Performs the duties of Emergency Telecommunicator II in addition to and handling Police dispatching functions including processing self-initiated police calls, maintaining unit status, and providing updates to police responders.
Minimum Qualifications
Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.
All minimum qualifications as Emergency Telecommunicator II
Emergency Medical Dispatch Certification through IAED (International Academies of Emergency Dispatch).
Emergency Fire Dispatch Certification through IAED.
Emergency Police Dispatch Certification through IAED.
Basic Communications Officer Certification through Georgia POST.
GCIC Operator Certification through GBI
Physical Demands
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.
Hearing: Hear in the normal audio range with or without correction as outlined in NENA standard NENA-STA-007.2-2014.
Sensory: Ability to tolerate sudden/alarming/unexpected sounds, such as alarms, office equipment operation, drawers/doors closing, and other unpredicted office environment sounds.
Supplemental Information
This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.
The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).
In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.
Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Medical, Dental and Vision
Medical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.
Retirement Health
Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.
Retirement
Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.
Paid Holidays
10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.
Paid Parental Leave
2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).
Georgia College Savings (529)
Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.
Tuition Reimbursement
After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.
Employee Assistance Program (EAP)
24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.
Group Term Life Insurance and AD&D
Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.
Disability Insurance
Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.
Paid Time Off (PTO)
PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.
0.0 - 1.0 yrs of service - 12 days annually
1.1 - 5.0 yrs of service - 18 days annually
5.1 - 10.0 yrs of service - 24 days annually
10.1 + yrs of service - 27 days annually
Please see complete Benefits Summar (http://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) y for details.
Additional Amazing Benefits
Employer of Choice. Great work atmosphere.
100% discount on City Recreation & Arts Programs (https://www.alpharetta.ga.us/government/publications/recreation-parks-activity-guides)
FREE Wellness Program and Annual Flu Shots
Direct Deposit
Employee Recognition and Service Awards
Bereavement Leave
PTO Sell Back Days
For more information click here (https://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) for City's Complete Employee Benefits Summary.
Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary (https://www.alpharetta.ga.us/government/departments/human-resources/resources) , Employee Handbook (https://www.alpharetta.ga.us/government/departments/human-resources/resources.) , or contact Finance Department - Benefits Division.
01
What is your highest level of education?
HS Diploma/GED
Associates
Bachelors
Masters
Doctorate
02
If you answered yes to serving on active duty in the U.S. Armed Forces. Total years of active duty service (National Guard and Reservists should include your active service time)?
None
1 -4 years
5 - 8 years
9 plus years
03
Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?
Yes
No
04
How many years of public safety experience do you have?
Less than a year
1-5 years
6-10 years
11+ years
05
Are you a Georgia P.O.S.T. Certified Communications Officer?
Yes
No
06
If yes, please provide your Georgia POST O-key number.
07
Are you Emergency Medical Dispatch (EMD) certified?
Yes
No
08
Are you Emergency Fire Dispatch (EFD) certified?
Yes
No
09
Are you Emergency Police Dispatch (EPD) certified?
Yes
No
10
Are you comfortable working at a multi-positional work station for long periods of time?
Yes
No
11
If you answered no to the previous question, please explain.
12
Are you available to work overnight?
Yes
No
13
Are you available to work weekends?
Yes
No
14
List any police, fire, 911, or office equipment you can operate.
15
Do you consider yourself well versed in the operation of Windows based PC software?
Yes
No
16
If you answered yes to the previous question, please give a brief explanation of your skills.
17
Do you have basic computer skills?
Yes
No
18
Can you @type?
Yes
No
19
If yes, how many words per minute?
20
Do you speak any foreign languages?
Yes
No
21
If yes, which languages?
22
List any other special skills or training.
23
Have you been convicted of the offense of Driving Under the Influence more than one time within your lifetime? Note: For the purposes of this section, a plea of Nolo Contendere is considered a conviction?
Yes
No
24
If yes, please explain.
25
Have you been convicted of a DUI in the past 3 years?
Yes
No
26
If yes, please explain.
27
Have you been assessed more than five (5) points on your drivers license within the past twenty-four (24) months preceding the initiation of the hiring process?
Yes
No
28
If yes, please explain.
29
Have you been convicted of or plead guilty to any traffic-related offense within the past five (5) years?
Yes
No
30
If yes, please explain.
31
Have you had more than two chargeable, or at fault, traffic accidents within a three (3) year period prior to the initiation of the hiring process?
Yes
No
32
If yes, please explain.
33
Have you been convicted of any of the following? NOTE: For the purpose of this section, please of Nolo Contendere are considered convictions.
Attempting to Elude and Evade
Habitual Violator
Hit and Run
Reckless driving within the past five (5) years
Vehicular Homicide
None of the above
34
Have you ever been arrested, incarcerated or charged with any crime? (This includes arrests, nolo, pleas, first offender, or expunged records)
Yes
No
35
If yes, please explain.
36
Have you ever been convicted of more than two misdemeanor offenses within your lifetime? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)
Yes
No
37
If yes, please explain.
38
Have you ever been convicted of or plead guilty to any criminal offense classified as a felony? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)
Yes
No
39
If you answered yes to the above question, please describe the charge, date, agency, and disposition of the case.
40
Have you ever been involved in any theft which is categorized as a felony? (This shall apply to either detected or undetected thefts.)
Yes
No
41
[If yes, please explain.]
42
Have you ever been involved in more than two misdemeanor thefts beginning at the age of 13? (This shall apply to either detected or undetected thefts.)
Yes
No
43
If yes, please explain.
44
Have you ever been convicted of a misdemeanor crime that is related to an act of domestic violence?
Yes
No
45
If yes, please explain.
46
Have you been served or subject to any court order, including but not limited to, temporary protection orders or restraining orders?
Yes
No
47
If Yes, explain fully.
48
Have you used any of the illegal controlled substances listed below? Check all that apply
Marijuana 1 to 5 times
Marijuana 6 to 10 times
Marijuana 11 or more times
Cocaine
Crack
LSD
Methamphetamine
Heroin
Ecstasy
GHB
Prescription drugs not prescribed to me
Other
No illegal drug use in my lifetime.
49
Have you used or possessed any @type of illegal controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD) within the last 3 years?
Yes
No
50
If yes, please explain.
51
Have you ever sold any @type of controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD), whether for profit or not within the last 10 years?
Yes
No
52
If yes, please explain.
53
Have you ever been involved in the felony possession of a controlled substance deemed illegal at the time of possession, regardless of the intent to distribute the substance and regardless of conviction?
Yes
No
54
If yes, please explain.
55
Have you ever been involved in any @type of illegal commercial gambling, bookmaking, loan sharking, or related @type activity?
Yes
No
56
If yes, please explain.
57
If City Employee Referral, list the name of the employee.
58
My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please @type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.
Required Question
Employer
City of Alpharetta, GA
Department
Police
Address
2565 Old Milton Pkwy Alpharetta, Georgia, 30009
Phone
6782976000
Website
https://www.alpharetta.ga.us/government/departments/public-safety
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