Senior Operations Manager

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Senior Operations Manager

Salary

$91,085.00 - $145,735.00 Annually

Location

Park & Cultural Services, GA

Job Type

Full time

Job Number

2026-00021

Department

Recreation, Parks & Cultural Services

Opening Date

02/25/2026

Closing Date

Continuous

Description

Benefits

Job Summary & General Information

Under the administrative direction of the Director of Recreation, Parks and Cultural Services, plans, directs, and evaluates recreation, parks, and cultural services of the department; coordinates assigned activities with other divisions, departments, and outside agencies; provides highly responsible and complex support to the Director; performs professional work in managing the planning and development functions within the department and/or community facilities. Responsibilities include project planning, project scope and budget development, master planning, community engagement, and coordination and facilitation of activities. Master Planning includes recreation and cultural programming, park maintenance, park land, land acquisition and development, space needs analysis, building systems analysis and infrastructure lifecycle replacement plans, and additional facility needs related to the Department's mission that are required to support Alpharetta residents over the next five- ten- and fifteen years; Serves as Acting Director in Director's absence

This is an exempt position.

Essential Job Functions and Responsibilities

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

Oversees department operations, monitors status of work in progress and evaluates completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise; approves leave and recommends overtime requests.

Plans, directs, coordinates, and reviews the work plan for supervisory, professional, and technical staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems.

Selects, trains, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; and implements discipline and termination procedures.

Provides responsible staff assistance to the Director of Recreation, Parks and Cultural Services ; conducts a variety of organizational studies and investigations; recommends modifications to financial programs, policies, and procedures as appropriate.

Acts at the department liaison with various department partnerships such as athletic associations, convention and visitor's bureau, the board of education, area civic groups.

Prepares and submits reports to Recreation Commission and City Council; maintains required records and reports.

Acts as department liaison during the planning, design, construction, procurement, and budget process.

Oversees and participates in the development and administration of the assigned Division budgets and CIP budgets and assists with the Department's annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; and implements budgetary adjustments as appropriate and necessary.

Prepares various forms, reports, correspondence, schedules, budget, purchase orders, performance evaluations, or other documents.

Reviews and approves recommendations for the purchase of equipment and supplies.

Manages and participates in the development and implementation of short- and long-term goals, objectives, policies, and priorities for the Division; and recommends and administers policies and procedures.

Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels for the division.

Attends various meetings and events; represents the department at the Recreation Commission, Cultural Arts Commission, City Council, and community meetings

Acts as department liaison for incident/accidents related to workers compensation and general liability claims. Coordinates and provides the City Safety and Risk Coordinator with follow up investigation and documentation for these claims, if needed. Ensures employee compliance with Department Risk Management Plan.

Maintains a comprehensive, current knowledge of applicable laws, city codes, regulations, standards, rules, and regulations; maintains an awareness of new trends and advances in the profession; maintains professional affiliations.

Conducts research and analyzes data relating to the Master Plan, CIP's and facility needs through analyses of statistical and demographic information.

Performs mathematical calculations, statistical computations, and financial and/or cost analyses.

Develops, modifies, and implements contracts, specification, bids, and memos of understanding.

Formulates, analyzes, and administers plans and CIPs for the Recreation, Parks, and Cultural Services Department.

Monitors CIP budget to ensure expenditures are within budget guidelines.

Prepares applications for grants associated with project funding and ensuring compliance with funding agency stipulations.

Develops and maintains maps and exhibits depicting department facilities using Geographic Information Systems (GIS) and other related software to be utilized in presentations.

Organizes, conducts, and facilitates neighborhood community meetings regarding park design and development issues.

Inspects park development or building/infrastructure projects to ensure workmanship meets specification standards and appropriate horticulture practices.

Communicates and works with various staff members including management, inspectors, contractors, Alpharetta residents, and representatives from other City departments on routine, controversial and/or difficult contractual and other matters of public concern.

Serves as the department Fleet Manager.

Performs related duties as required or assigned.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED

Knowledge of:

Operations, services, and activities of a comprehensive recreation, parks, and cultural services program.

Principles and practices of public administration, municipal government, and recreation, parks, and cultural services.

Principles and practices of program development and administration.

Modern principles, practices, and techniques of landscape development, design and maintenance, and facility design, operations, and maintenance.

Principles and procedures for implementing and directing a wide variety of community service activities and the development of program initiatives throughout the community.

Principles and practices of municipal budget preparation and administration.

Principles of supervision, training, and performance evaluation.

Principles and practices of strategic planning and development, including design, standards, materials, and construction functions.

Principles, practices, and objectives of CIP requirements and contracts.

Pertinent federal, state, and local laws, codes, and regulations.

Principles, practices, and objectives of IGA requirements.

Excellent written and oral speaking skills.

Horticulture practices, turf management, and arboriculture.

Research techniques, methods, and procedures.

Organizational development methodology, concepts, and practices.

Working with governmental agencies including city councils, advisory boards, and the public.

Developing requests for proposals and overseeing, managing consultants and consultant contracts.

Gathering data, conducting detailed analysis, writing technical reports.

Conducting cost models related to recreation and cultural programming, park development and construction, and parks maintenance projects.

GIS systems.

Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheet applications, and databases.

English usage, spelling, grammar, and punctuation.

Pertinent federal, state, and local laws, codes, and regulations.

Writing and presenting staff reports to City Council.

Occupational hazards and standard safety practices.

Ability to:

Manage and direct a comprehensive recreation, parks, and cultural services program.

Develop and administer departmental goals, objectives, and procedures.

Analyze department initiatives, programs, policies, and operational needs making appropriate adjustments when necessary.

Identify and respond to sensitive community and organizational issues, concerns, and needs.

Plan, organize, direct, and coordinate staff tasks.

Delegate authority and responsibility.

Select, supervise, train, and evaluate staff.

Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

Manage the development and administration of a leisure services program suited to the needs of the community.

Manage the operation and maintenance of a variety of parks within the city.

Facilitate group participation and consensus building.

Prepare and administer large and complex budgets.

Interpret and apply applicable federal, state, and local policies, laws, and regulations.

Communicate clearly and concisely, both orally and in writing.

Direct research and compilation of data necessary for department planning and development activities.

Work quickly and accurately under pressure to meet project deadlines.

Formulate long-range planning goals.

Analyze, interpret, and report research findings and make recommendations.

Prepare written and verbal reports of a technical nature.

Prepare clear, concise, and accurate written documents and reports using proper business English, sentence structure, grammar, and punctuation.

Coordinate work plans with internal and external customers and project stakeholders.

Perform a broad range of supervisory responsibilities over professional staff.

Cooperate with management, City employees, citizen organizations, other governmental agencies, and the public to achieve goals and complete projects.

Resolve capital project planning and development issues of concern to any project stakeholder.

Identify sound park and building construction workmanship, building systems functions, and horticultural practices related to park development.

Review the work products of others to ensure conformance to standards.

Work independently on major projects.

Negotiate contracts with service providers and construction firms.

Utilize presentation software, develop website areas, and proficiently use the Internet.

Work with the City's Geographical Information System.

Identify and administer grants for a particular program area.

Establish and maintain effective working relationships with subordinates, management, contractors, City officials, other professionals, coworkers, supervisor, and the public.

Minimum Qualifications

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

Required:

Bachelor's degree from an accredited college or university with major course work in public administration, recreation and parks administration or a related field.

Seven years of increasingly responsible professional administrative experience in recreation and/or parks and facilities management, including three years of supervisory experience.

Must be willing to work varying hours, including evenings, weekends and/or holidays assigned.

Possession of a valid Georgia Class C driver's license.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical: Primary functions require sufficient physical ability and mobility to work in an office and/or recreational facility and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing : Hear in the normal audio range with or without correction; hearing is sufficient to communicate in person and over the telephone or radio.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supplemental Information

This job description does not constitute an employment agreement between the City of Alpharetta and the employee and is subject to modifications as the needs and requirements of the position change.

The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability, or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).

In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented, and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City's employees and to the security of the City's equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.

Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Medical, Dental and Vision

Medical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.

Retirement Health

Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.

Retirement

Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.

Paid Holidays

10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.

Paid Parental Leave

2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).

Georgia College Savings (529)

Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.

Tuition Reimbursement

After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.

Employee Assistance Program (EAP)

24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.

Group Term Life Insurance and AD&D

Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.

Disability Insurance

Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.

Paid Time Off (PTO)

PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.

0.0 - 1.0 yrs of service - 12 days annually

1.1 - 5.0 yrs of service - 18 days annually

5.1 - 10.0 yrs of service - 24 days annually

10.1 + yrs of service - 27 days annually

Please see complete Benefits Summar (http://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) y for details.

Additional Amazing Benefits

Employer of Choice. Great work atmosphere.

100% discount on City Recreation & Arts Programs (https://www.alpharetta.ga.us/government/publications/recreation-parks-activity-guides)

FREE Wellness Program and Annual Flu Shots

Direct Deposit

Employee Recognition and Service Awards

Bereavement Leave

PTO Sell Back Days

For more information click here (https://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab_6) for City's Complete Employee Benefits Summary.

Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary (https://www.alpharetta.ga.us/government/departments/human-resources/resources) , Employee Handbook (https://www.alpharetta.ga.us/government/departments/human-resources/resources.) , or contact Finance Department - Benefits Division.

Employer

City of Alpharetta, GA

Department

Recreation, Parks & Cultural Services

Address

2 Park Plaza Alpharetta, Georgia, 30009

Website

https://www.alpharetta.ga.us/government/departments/recreation-parks

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Senior Operations Manager