Guest Service Agent - The Caledonian

Kimpton Hotels & Restaurants • Pacific Grove, CA • 6d ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Submit all lost & found articles accompanied by a completed lost & found report.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

High school diploma or general education degree (GED) required.

Previous experience in a Front Desk or customer-facing role is preferred.

Knowledgeable of immediate area, services, attractions, and events.

Flexible schedule, able to work evenings, weekends and holidays.

Work well under pressure, dealing with many arrivals and departures within a short period of time.

Familiar with hotel systems and operations, and the ability to enter in information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Customer Service Representative

Chevron Corporation • Monterey, CA • 1d ago

Management & Administrative

Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a po...

1d ago

Go to Apply

Customer Service Representative

Chevron Corporation • Capitola, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Watsonville, CA • 1d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1d ago

Go to Apply

Operations Manager

Robert Half • Monterey, CA • 1w ago

Management & Administrative

Description We are looking for an experienced Operations Manager to lead the administrative, operational, and human resources functions of our organization in Monterey, California. This role is pivotal in ensuring seamle...

1w ago

Go to Apply

Appointment Scheduler - Automotive Service Dept Call Center

Lithia & Driveway • Seaside, CA • 1w ago

Management & Administrative

Dealership:L0183 BMW of Monterey BMW of MontereyAppointment Scheduler (Bilingual Spanish Required) BMW of Monterey is seeking an outgoing, customer-focused Appointment Scheduler to support our busy luxury Service Departm...

1w ago

Go to Apply

Administrative Assistant

Robert Half • Monterey, CA • 2w ago

Management & Administrative

Description We are looking for an experienced Administrative Assistant to join our team on a contract basis in Monterey, California. This role involves providing exceptional customer service while managing administrative...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Seaside, CA • 2w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2w ago

Go to Apply

Data Entry Clerk

Robert Half • Watsonville, CA • 3w ago

Management & Administrative

Description We are looking for a meticulous and reliable Data Entry Clerk to join our team in Watsonville, California. In this long-term contract position, you will play a key role in ensuring accurate and efficient proc...

3w ago

Go to Apply

Branch Operations Manager 41st & Capitola

Wells Fargo • Capitola, CA • 4w ago

Management & Administrative

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our c...

4w ago

Go to Apply

Accountant

Robert Half • Castroville, CA • 4h ago

Finance, Accounting & Banking

Description We are looking for a skilled and detail-oriented Accountant to join our team in Castroville, California. This is a Contract position that will focus on ensuring accurate financial management and compliance wi...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.