The Account Coordinator is key in the successful implementation of all print and digital campaigns. Accurate and seamless fulfillment of campaigns results in client retention and is instrumental in revenue growth and account service for print and digital marketing products and services including Search Engine Marketing, Social Advertising, Programmatic Advertising, Website Services, and Seattle Times advertising products. The position contributes to the daily sales and operations and overall strategy of Advertising at The Seattle Times, ensuring the quality and responsiveness of service meets or exceeds expectations.
Work Location: This is a mostly remote position requiring about one day in the office per month and additional days as needed. While this position is largely remote, the finalist must be a current or future resident of the greater Puget Sound area.
Responsibilities:
Takes ownership of creative consultation and creative development to deliver timely necessary deliverables to the Account and Campaign Management teams including, but not limited to, working with the design team on deliverable creation, client proofing and approvals, and maintaining media and creative schedules.
Strong proficiency in customer relationship management, online search, social and display advertising techniques and Seattle Times products.
Assisting Account Executives (AEs), Account Directors (Ads) Account Managers (AMs) with advertiser development activities including but not limited to pre-sales support, client onboarding, scheduling and creative development, post-campaign reporting and troubleshooting.
Coordinating the workflow for assigned projects from start to finish to ensure seamless and timely execution.
Assisting the AE, AM and AD with payment and contractual issues on assigned accounts
Providing knowledge to advertisers on product capabilities, fulfillment timelines and requirements, and advising on incorporating new products into their media mix
Maintaining a strong level of knowledge in digital and print media and its impact on the local market
Build rapport with client representatives and marketing staffs through routine and scheduled interactions
Assist AEs, ADs and AMs in developing & advising on marketing strategies by understanding client expectations, assessing feasibility and identifying advertising opportunities for our clients
Assist Sales team on advertiser renewals, upsell opportunities and other client prospecting/outreach activities, as needed.
Provide vacation coverage for other Account Coordinators and Account Managers as assigned
Effectively and efficiently onboard assigned Agency Services clients to ensure an accurate understanding of client's goals and objectives, communicate required assets and/or advertiser tasks for attribution and set proper expectations.
Effectively and efficiently provide end of month reporting for assigned Agency Services and Seattle Times advertisers
Reviews all orders for assigned accounts in booking system for accuracy. Owns the order modification and billing adjustment process for assigned accounts. Updates campaign fulfillment information in the work order management system.
Serves as Account Manager (AM) on assigned 10-15 advertiser accounts which includes but is not limited to maintaining client relationship, identifying and pitching upsell opportunities, onboarding and fulfillment oversight of campaigns, and client reporting calls.
Provides sales support including but not limited to Account Executive coverage, resolving client billing issues and assisting with lead generation.
Essential Skills:
Ability to quickly master business process, marketing and technology concepts.
Demonstrates expertise in customer relationship management.
Ability to ideate and execute on creative concepts for print and digital display, social media, targeted email, video and branded content campaigns including advising designers on graphic elements, writing ad copy, and communicating video production needs to necessary internal and external partners.
Mastery of key technologies and systems to manage advertising campaigns.
Demonstrates meticulous attention to detail and excellent follow through.
Exhibits self-sufficiency and ownership of tools and processes necessary to support the sales fulfillment lifecycle, including suggesting innovations or efficiencies in workflow.
Outstanding customer service and quality-focused with the ability to professionally address client and partner concerns and needs with the appropriate level of expedience.
Conflict resolution skills required and able to work with diverse personality @types.
Ability to multi-task and organize your work to meet deadlines.
Qualifications:
Education: College degree or equivalent work experience required
Experience: 1+ years of customer service
Experience working with enterprise level systems
Ability to readily identify obstacles and offer solutions
Technologically savvy, with advanced proficiency in Microsoft Office: Excel, Word and PowerPoint
Enthusiasm for working as a team with the ability to establish good rapport with colleagues
Commitment to integrity
Strong work ethic and positive attitude
Ability to work in a fast-paced, deadline-oriented environment with minimal supervision
Compensation: The full salary range for this position is $50,100 to $67,000. We typically pay between $50,100 to $61,300, depending on experience and qualifications.
Benefits:
Medical, dental, and long-term disability insurance
Employee assistance program
Optional life and AD&D insurance and long-term care insurance
401(k) plan with employer match
10 days of annual vacation accrual, increasing with tenure up to 20 days
10 days of annual sick accrual; unused sick pay accrues to an extended illness bank
9 paid holidays
Monthly internet stipend for predominately remote employees
Subsidized transit cards and parking costs
Complimentary Seattle Times subscription
Wellness program
Fertility coverage (with lifetime limits) for eligible employees
Parental leave options
Please Note: This position requires a criminal background check after an offer is made.
Founded in 1896, The Seattle Times continues its tradition as a family-owned, Pulitzer Prize-winning newspaper that cuts through the clutter and provides readers with timely, relevant news. We serve the Pacific Northwest with thoughtful, independent journalism that makes a real difference in our community. And as a media solutions company, we combine cutting-edge digital capabilities and service with the values and integrity of respected traditional media... with an established audience of 1.9 million. At The Seattle Times, you'll find work that matters.
If you need assistance to accommodate a disability, please contact Human Resources at careers@seattletimes.com and provide a description of the reasonable accommodation(s) needed.
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