Marketing Operations Supervisor

Mohegan Sun • Uncasville, CT • 13h ago

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE (http://www.myworkday.com/mohegan/d/task/2998$46522.htmld)

Position Summary:

This position is responsible for the supervision of the operational and personnel activities of the Arena Club and Momentum Event Center.

Primary Duties and Responsibilities: Includes but not limited to:

Assists with the hiring, training, coaching and counseling for the VIP Event Leads to ensure the highest level of guest service

Oversee the day-to-day operations of the department

Event builds, including managing and delegating requests for upcoming Arena shows, Public and Private events, and promotions

Monitor and maintain the published schedules for Arena Club, Momentum Event Center, and additional Marketing events, including documenting availability for On Call Team Members, variance logs, contacting team with changes or when additional coverage is needed.

Administers and oversees the Arena Club and special event ticket distribution for all events

Evaluates player gaming levels and decides guest event response and access

Assists with managing the guest seating chart for all events based on established criteria and policies and procedures, including special seating and ADA requirements

Responsible for the maintenance and distribution of information for all entertainment and special events via the property information screen

Assists with creating and maintaining events in the ACSC, Portal admin panel, Avatar and ticket distribution software

Assists with compiling detailed records and reports of each show

Prepares communication and FAQ sheets for pre-shifts

Makes daily operating decisions based on departmental goals

Supervises internal procedures for employee skill expansion, transfers and worker profiles

Assists with the training and follow-up for SMART alcohol training

Assists with the preparation of annual performance appraisals and provides feedback on their job performance

Interdepartmental communication for scheduling, event criteria's and requirements, guest service

Maintains property knowledge

Interacts with guests and provides event information

Maintains and respects confidentiality of marketing programs and guest information

Secondary Duties and Responsibilities:

Determines shift operating methods, structures and procedures consistent with goals established by the VIP Event Manager and Director of Loyalty Marketing

Assists the Manager with issuing disciplines or commendations, as needed

Attends meetings and training as needed

Minimum Education and Qualifications:

High School Diploma or equivalent

Two years of experience in personnel staffing and scheduling, shift supervision and operational planning

Competencies: Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills

Excellent organizational and multi-tasking skills

Intermediate knowledge Word, Excel and Outlook

Momentum Program

ACSC Casino Management System and SharePoint

Ability to coach, counsel and train VIP Event Leads

Momentum Program

Training Requirements:

Knowledge of department policies and procedures

Must attend all appropriate Human Resources Supervisor Training classes

Understanding of Mohegan Sun's time and attendance

Intermediate knowledge of Arctics, PowerPoint Cognos, the Loop, and SharePoint

Knowledge of the creating and editing of Excel spreadsheets, Power BI and Cognos reports

Annual training for cyber security, ethics, etc

SMART and Responsible Gaming Training

Physical Demands and Work Environment:

Must be able to work in high energy environment with smoke, loud noises and low lighting

Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time

Must be able to sit in front of a computer screen for extended periods of time

Must be able to lift up to 50 lbs

Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

Similar Jobs

Event Technician (Part Time), Audio Visual - Mohegan Sun

Encore • Uncasville, CT • 2d ago

Sales & Marketing

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a...

2d ago

Go to Apply

Sales Specialist

Home Depot • Westerly, RI • 2w ago

Sales & Marketing

Job Description Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales...

2w ago

Go to Apply

Inside Sales Representative

Casella Waste Systems Inc. • Windham, CT • 3w ago

Sales & Marketing

Position Summary The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existin...

3w ago

Go to Apply

Warehouse Clerk

Brunswick • Old Lyme, CT • 3h ago

Management & Administrative

Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader ( https://youtube.com/watch?v=ksuQ6B2j\mA ) committed to challenging conventions and innovating next-generation technolog...

3h ago

Go to Apply

Retail Sales Associate

Staples • Old Saybrook, CT • 3h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

3h ago

Go to Apply

Accounting Manager

Robert Half • Norwich, CT • 13h ago

Finance, Accounting & Banking

Description Our client in the biotech field is seeking an Accounting Manager to join their team. This is a Contract to permanent position where you will play a key role in overseeing financial processes the organization...

13h ago

Go to Apply

Chemistry Technician

Leidos • Groton, CT • 13h ago

IT & Engineering

Description Are you looking for a career that will make an impact? The Defense Health Operation of Leidos Health & Services Sector is currently looking for a Chemistry Technician to support our operations at the Nava...

13h ago

Go to Apply

Senior Instructor - Electrical Maintenance

Dominion Energy • Waterford, CT • 21h ago

Retail & Hospitality

Senior Instructor - Electrical Maintenance Date: Jan 20, 2026 Location: WATERFORD, CT, US, 06385 Company: Dominion Energy Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that...

21h ago

Go to Apply

Side gig: Earn at least $1725 in your first 150 trips with Uber, guaranteed.

Uber • Mystic, CT • 23h ago

Flexible schedule - Earn at least $1725 by driving 150 trips with Uber

Uber • Norwich, CT • 23h ago