Inside Sales Representative

Casella Waste Systems Inc. • Windham, CT • 16h ago

Position Summary

The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction.

INDSJ

Key Responsibilities

Builds and nurtures strong relationshipswith assigned accounts to ensure customer satisfaction, loyalty, and long-term retention.

Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn.

Identifies and pursues upsell, cross-sell, and new business opportunitiesthrough inbound/outbound outreach and lead conversion efforts.

Conducts sales calls and prepares quotes, proposals, and contracts,supporting the full sales cycle from prospecting to close.

Collaborates with marketing and sales teamsto support campaigns, generate interest, and align strategies for growth.

Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information.

Coordinates with internal departmentsto ensure seamless service delivery and alignment with customer expectations.

Maintains detailed CRM records, tracking customer interactions, sales activities, pipeline progress, and performance metrics.

Contributes to process improvements,recommending enhancements to tools, workflows, and customer experience strategies.

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The ideal candidate will have proven experience in inside sales, customer service, or account management, supported by a strong educational background. They must be legally eligible to work in the United States and possess a high level of professionalism and customer focus. Experience in B2B sales or a related industry is preferred, along with the ability to work both independently and collaboratively within a team environment.

Candidates should demonstrate strong communication and interpersonal skills, as well as the ability to manage multiple tasks and prioritize effectively in a fast-paced setting. Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365, along with the Microsoft Office Suite, is essential for success in this role. The position requires individuals who are detail-oriented, organized, and capable of building and maintaining strong client relationships.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Benefits & RewardsWant easy-to-use, rewarding benefits? Well, we've got those! Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.

EEO

Casella Waste Systems, Inc. is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.

Join our Talent Community!

Join our Talent Community (https://join.casella.com/join/talentcommunity) to receive updates on new opportunities and future events.

Job Locations US-CT-Windham

Job ID 2025-8418

Category Sales

Type Regular Full-Time

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