Communications Team Lead

Link Solutions Inc • Patuxent River, MD • 4h ago

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Communications Team Lead to join our team at Patuxent River, MD.

Must be a U.S. Citizen?

DoD?Secret Clearance required

Non-remote?(relocation incentive?available)

Our Communications Team Lead will serve as the lead for the Enterprise Service Desk (ESD) communication systems, including Digital Signage (Symon) and Automated Call Distribution (ACD/Genesys). You will be responsible for maintaining our team's ability to respond to issues efficiently and to quickly resolve internal issues.

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Responsibilities:

Oversee the design, configuration, administration, and sustainment of communication platforms to ensure 24x7x365 availability.

Manage system performance, monitoring, and troubleshooting for call routing, VoIP, SIP trunking, PRI lines, and digital display networks.

Ensure system security compliance with DoD STIGs, IAVAs, NMCI, and Cybersecurity directives.

Coordinate after-hours and weekend support for system upgrades, patches, testing, and troubleshooting.

Collaborate with the Program Manager and other technical leads to ensure integration of communication systems with ITSM tools and enterprise services.

Maintain documentation of system configurations, maintenance activities, and operational instructions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.?

U.S. Citizen.?

Must be able to obtain and maintain an active DoD Secret Clearance.

IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

Must have at least ten (10+) years of experience with call center systems (Genesys/ACD) and digital signage administration.

Must have an Operating System environment certification (e.g., Win10, Win11, MS Server).

Must have a BA/BS in Computer Sciences or Information Technology, or related fields.

Preferred:

Proficiency with Microsoft Office products.

Experience creating and modifying documentation for technical processes and procedures.

Experience working in a Department of Defense (DoD) environment.

A problem solver and troubleshooter who thrives in resolving complex problems.

Strong self-starter requiring minimal supervision.

Excellent communication skills (written and oral) and interpersonal skills.

Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Salary Range: $71,000 - $110,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. Interviews are ongoing as we build a qualified candidate pipeline, and offers will be extended upon successful contract award.

Link Solutions Inc. offers competitive compensation and benefits packages to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

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