Product Support Specialist

ROTARY COMPRESSION TECHNOLOGIES INC. • Bryan, OH • 2d ago

Product Support Specialist
BH Job ID:
3312
SF Job Req ID:
15805
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title:
Product Specialist
Location:
Bryan, OH
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job overview:
The Product Technical Support Specialist will provide global support in technical answers/advice to assist customers with product problem resolution and application assistance on one or more of the following product lines: Industrial Diaphragm pumps, Piston pumps, Electric Pumps, Pneumatic Valves, Pneumatic Cylinders, Pneumatic Logic, Air Filters, Air Regulators and Air Lubricators. The role will collaborate closely with engineering, sales, and customer service teams to ensure timely and accurate support, contributing to customer satisfaction and product performance in the field.
Responsibilities:
Provide technical product support, including troubleshooting, product selection, identification, specifications, installation assistance, maintenance instructions and problem resolution.
Manage customer problem resolution at the field level and coordinate product replacement or repair, including submittal requests for additional assistance when required via Quality Management System.
Offer product support to Marketing, Product Management, and Sales teams, including the review and proofreading of product catalogs and literature.
Represent Technical Support and input on new product development teams, including product serviceability, quality, and reliability issues.
Provide product demonstration, setup/installation, and training for channel partners, end customers and other Ingersoll Rand employees.
Create product-training literature and knowledge base articles.
Make service-related decisions on behalf of Ingersoll Rand.
Assist with electronic controller troubleshooting, with electronic interfaced pneumatic diaphragm & electric pumps.
Advise customers on safety procedures for electrical/electronic and pneumatic equipment.
Support customers with product startup and commissioning.
Requirements:
Bachelor's degree in a Technical/Mechanical Engineering discipline or equivalent experience.
5+ years in technical customer service or application engineering.
Core Competencies:
Customer Service
: Ability to meet or exceed customer service needs and expectations, providing excellent service in a direct or indirect manner.
Communicat

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