Customer Service Representative

CVS Health • Texas, Texas • 1w ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.

In this role, you will:

Make outbound phone calls to members.

Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.

Provide timely follow-up as needed.

Display a high level of empathy, understanding, and patience, while helping to address the member's needs.

Utilize several systems, in addition to the regular usage of more than one monitor.

Required Qualifications

1+ year of customer service experience, with proven customer service skills.

Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)

Ability to regularly access a designated workspace free from noise and other distractions.

High-speed internet with the ability to hardwire via ethernet from cable modem to PC.

Preferred Qualifications

Bilingual preferred and able to pass language certification, if bilingual.

1+ year of experience in a call center setting, specifically related to inbound/outbound calls.

Knowledge of Medicaid, specifically related to communicate source navigation.

Strong communication skills (oral and written).

Strong analytical and problem-solving skills.

Active listening proficiency.

Ability to be receptive to feedback and to embrace continuous improvement.

Positive attitude and strong interpersonal skills.

Ability to display empathy towards customers' needs and concerns

Desire to contribute to building a positive team spirit.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Similar Jobs

Administrative Assistant

System One • Galveston, TX • 3h ago

Management & Administrative

J Job Title: Administrative Assistant Pay: $18 - 22/hr Work Schedule: 7:00 AM - 3:30 PM, with overtime as needed Work Location: Galveston, TX Duration: 6 months - 1 year, with potential for extension Job Summary: The Adm...

3h ago

Go to Apply

Administrative Assistant

PEOPLE 2.0 NORTH AMERICA LLC • Gonzales, TX • 3h ago

Management & Administrative

Title: Administrative Assitstant Location: Gonzales, Texas Dress attire: Casual Role: Full-time, Monday through Friday, 8:00 - 5:00 Assignment Type: Temporary to Permanent Remote Policy: Must work at the office 100% APPL...

3h ago

Go to Apply

ADMIN ASST II - Customer Service

Texas Department of Criminal Justice - SET • Huntsville, TX • 4h ago

Management & Administrative

PDate 012226 611087 Location of vacancy: Byrd Unit/Huntsville This website contains only partial information regarding this job posting and application procedures. For complete information regarding minimum qualification...

4h ago

Go to Apply

Administrative Assistant

CVS Health • Texas, Texas • 4h ago

Management & Administrative

4h ago

Go to Apply

Administrative Assistant

Chevron Corporation • Houston, TX • 4h ago

Management & Administrative

Total Number of Openings 1 Chevron is accepting online applications for the position Administrative Assistant through 02 /0 6/26 at 11:59 p.m. CST. This position reports to the Vice President?(VP)?of Customer Fuels organ...

4h ago

Go to Apply

A044 Administrative Assistant I (Part-Time) Business Services- Abilene, TX

TEXAS DEPARTMENT OF TRANSPORTATION • Abilene, TX • 4h ago

Management & Administrative

Performs administrative office support-related work for department staff and/or the general public. Work requires contact with middle and high-level managers. Employees at this level perform work independently on assignm...

4h ago

Go to Apply

Access Services Representative 2 - Part Time

Baylor Scott & White Health • Pflugerville, TX • 4h ago

Management & Administrative

JOB SUMMARY The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient finan...

4h ago

Go to Apply

Sales Manager

SCI Shared Resources, LLC • Corpus Christi, TX • 4h ago

Management & Administrative

Our associates celebrate lives. We celebrate our associates. The Sales Manager is responsible for promoting sales growth by ensuring the sales team meets the location's sales goals. The Sales Manager is a result-oriented...

4h ago

Go to Apply

Manager-Sales

AT&T • Richardson, TX • 4h ago

Management & Administrative

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T's Sales team and help connect customers with...

4h ago

Go to Apply

State Energy Conservation Office Summer Intern

STATE ENERGY CONSERVATION • Austin, TX • 4h ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055433 You may apply to the job directly through the...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.