Position Summary...
What you'll do...
About Us
At Walmart Data Ventures, we're building the future of data-driven decision-making. As a centralized product and data organization, we turn the scale and richness of Walmart's first-party data into actionable insights for merchants, suppliers, and internal teams.
Customer Voice - a key team within Data Ventures - powers feedback loops that combine what customers say with what they do. Through our proprietary Spark Community, we enable the company and its partners to better understand evolving needs, improve experiences, and drive long-term customer value. We're reimagining how customer feedback can shape Walmart-scale innovation.
What You'll Do
As a Product Manager on the Spark Community team, you will support the strategy and roadmap for Walmart's exclusive B2C research community - focusing on both the member-facing experience and the internal platform that enables scalable operations. You will own initiatives to improve customer satisfaction, engagement, and retention while partnering cross-functionally to ensure a seamless and efficient experience for both members and internal teams.
Responsibilities
Lead product roadmap and vision for Spark's member experience across mobile, web, and communication touchpoints
Improve customer satisfaction and engagement by designing features that reduce friction and drive retention
Enhance the internal platform used by operations and support teams to manage the community, communication, and segmentation
Collaborate with Customer Care to optimize issue resolution workflows and reduce support volume
Work cross-functionally with Engineering, Legal, Data Science, and Ops to align platform capabilities with privacy, compliance, and growth goals
Monitor product performance using behavioral data and customer feedback, and use those insights to prioritize future work
Advocate for the voice of the customer throughout the product development lifecycle
Minimum Qualifications
Bachelor's degree in Business, Computer Science, Engineering, or related field
3+ years of experience in Product Management
Demonstrated success managing consumer-facing digital experiences (web or mobile)
Experience improving internal tools or platforms used by operations, support, or community teams
Proficient in product analytics and metrics-driven decision making
Excellent communication and stakeholder management skills
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00
Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 3 years' experience in product management. Option 2: 5 years' experience in product management or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 2 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
