Key Account Manager - HVAC/R

CSA America Testing & Certification LLC • Lakewood, OH • 2d ago

Employment Status:Regular
Time Type:Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within the HVAC/R market. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned medium-sized accounts within an assigned area. Follows up on sales and marketing opportunities via e-mail, in-person and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned medium-sized accounts.
Responsibilities:
Initiates the sales process, providing preliminary and ongoing information to existing clients.
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group Testing, Inspection and Certification services.
Contacts current customers and promotes CSA testing services including, but not limited to, certification, performance testing and Special Inspection / Field Evaluations (SI/FE), and engages in facilitating the appropriate internal contact when other services are needed
Prioritizes work assignments and follow-up responses to client inquiries and proposals.
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business.
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets.
Maintains accurate and complete client files, including the input of existing client information into the shared sales database.
Works closely with the HVAC/R Business Manager
Works closely with the Sales team to support and promote continued growth of new business.
Works closely with customers to provide customer care on inquires, quotes and services with an assigned area.
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
Prepares quotes for clients, using applicable questionnaires and worksheets.
Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable.
Maintains input of existing client information into Centra.
Regularly follows up on open quotations and sales opportunities.
Research customer accounts, identifies opportunities for growth and generating leads and demand.
Expected to meet/exceed sales targets for assigned medium-sized accounts.
Preferred Qualifications:
Post-secondary education required.
2-4 years of sales experience in the HVAC/R product safety and performance testing space preferred
Understanding of Salesforce and Workday a plus.
Knowledge of the safety Testing, Inspection and Certi

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