Back to Jobs search

Customer Service Associate

Belcan • Connecticut, Connecticut • 1w ago

Job Number: 362032

Category: Administrative

Description: Job Title: Customer Service Associate

Location: Bradley Park, CT

Zip Code: 06026

Pay Rate: $90,000- $100,000

Job Type: Direct, Full-Time

Start Date: Immediate

Job Description:

Core Responsibilities:

Serve as the primary contact for assigned customer inquiries, advocating for customer needs and ensuring their voice is represented across the facility.

Provide proactive, ongoing communication to keep customers informed of order status throughout the production cycle, anticipating needs and addressing concerns.

Ensure timely delivery by coordinating logistics and schedules, maintaining accurate delivery and quality metrics in customer portals, and supporting customer scorecard accuracy, contesting OTD and maintaining liquidated damages at the beginning of each month.

Monitor critical customer parts and schedule disruptions, collaborating with Production, Quality, and Engineering to develop recovery plans and communicate solutions aligned with customer priorities.

Maintain and update customer demand and forecast data within the ERP system to ensure accuracy and safeguard backlog integrity, including quantities, schedules, and financial values.

Utilize customer portals to manage quotes, purchase orders, forecasts, schedule changes, shipments, and specifications.

Review and respond to government solicitations (FAR/DFARS), customer RFQs, order entries, and contract reviews.

Support proposal development by identifying requirements, evaluating terms and conditions, and coordinating with Sales and cross-functional teams. Ensure accurate data entry in the proposal tracking system.

Maintain pricing structures on existing contracts per agreement parameters, incorporating customer feedback under the direction of the Customer Service Manager.

Resolve customer issues promptly, fostering strong relationships and open communication with internal and external stakeholders.

Collaborate cross-functionally with Legal, Sales, Business Development, Product Management, Production, Engineering, Quality, Shipping, and Accounts Receivable to meet business goals.

Support Accounts Receivable efforts by resolving discrepancies, facilitating collections, and managing customer payment terms.

Coordinate customer returns in support of Quality Control under Product Management guidance.

Partner with the Order Entry team to resolve issues and ensure accurate, efficient order processing.

Qualifications:

4+ years of experience in an Account Management or related position, preferably in a manufacturing environment.

Working knowledge of legal language, contract constructs and terms and conditions commonly used in business contracts and in bid documents including Government FAR and DFARS and export compliance regulations (EAR and ITAR).

Familiarity with purchase orders and quoting process preferred.

Able to work collaboratively with multiple stakeholders, resolve customer complaints and escalate, as appropriate.

Excellent communication skills, (written and oral) with attention to detail.

Willing and able to develop long-term relationships internally and externally.

Good mathematical/quantitative and analytical orientation.

Position requires tact and high degree of diplomacy; proven negotiation skills.

Strong computer skills. PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages. ERP System experience (Syteline a plus).

Education Requirements:

BS Degree Supply Chain, Logistics, or Business preferred; relevant experience acceptable in lieu.

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the engineering, IT, and professional fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Location: Bradley Park , CT

Minimum Experience (yrs): 4+

Required Education: Bachelor (BA, BS...)

Benefits:

Return to search results Email this job to a friend (emailjobs.asp?jo_num=362032)

If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position.

*Logged in members may also add jobs to their job cart

Belcan

Go to Apply

Share this job

Similar Jobs

Account Manager, Hannaford - Pet Brands

Post Holdings Inc. • Connecticut, Connecticut • 16h ago

Management & Administrative

Brand: Post Consumer Brands Categories: Sales Locations: Connecticut, United States Position Type: Regular Full-Time Remote Eligible: Yes Req ID: 29732 Job Description Business Unit Overview Headquartered in Lakeville, M...

16h ago

Go to Apply

Call Center Client Solutions Account Manager

Teleperformance USA • Connecticut, Connecticut • 1w ago

Management & Administrative

Category : Client Operations About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in mean...

1w ago

Go to Apply

Sourcing Operations Manager - Nuclear Business

GE Vernova • Connecticut, Connecticut • 1w ago

Management & Administrative

Job Description Summary As a key leader of the GE Vernova Hitachi Nuclear (GVH) Sourcing staff, you will be an active contributor to operationalizing the sourcing business vision/strategy. You will work with other leader...

1w ago

Go to Apply

Operations Manager

Michaels • Connecticut, Connecticut • 1w ago

Management & Administrative

Store - HART-BERLIN, CT Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processe...

1w ago

Go to Apply

Sales Consultant - Hollow Metal - East, United States

Allegion • Connecticut, Connecticut • 2w ago

Management & Administrative

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and pr...

2w ago

Go to Apply

Remote -Customer Service Representative

Teleperformance USA • Connecticut, Connecticut • 2w ago

Management & Administrative

Category : Customer Service/Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business...

2w ago

Go to Apply

Remote --- Customer Service Representative

Teleperformance USA • Connecticut, Connecticut • 2w ago

Management & Administrative

2w ago

Go to Apply

Electrical Engineer - Junior

Butler America • Connecticut, Connecticut • 16h ago

IT & Engineering

Electrical Engineer - JR Location: Remote Job ID: #71990 Pay Range: $33-37 The deadline to apply is 01/31/2026 Citizenship Requirement: Yes, no dual-citizenship Min years of experience: 1-5 years relevant work experience...

16h ago

Go to Apply

Laundry Aide (PER DIEM)

Masonicare • Connecticut • 19h ago

Marketing Modernization Director

GE HealthCare • Connecticut, Connecticut • 1d ago

Sales & Marketing

Job Description Summary The Marketing Modernization Director is a pivotal role designed for a strategic leader passionate about driving change and setting new benchmarks in digital marketing within the healthcare sector....

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.