Advisor I, Car Care Customer Service & Sales

AAA Mid Atlantic • Southington, CT • 2d ago

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine!

As an Advisor 1, Car Care Customer Service & Sales for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today!

Location Address: 755 Queen Street, Southington, CT 06489

At AAA, your success is our success. As an Advisor 1, Car Care Customer Service & Sales, we can offer you:

The starting base compensation for this position is $23.70 to $26.30 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.?

In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year!

What our Advisor 1, Car Care Customer Service and Sales associates do:

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

High School Diploma or equivalent.

Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.

ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!

Valid Driver's License.

Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

Authorized to work in the USA.

Full time Associates are offered a comprehensive benefits package that includes:

Medical, Dental, and Vision plan options

Up to 2 weeks Paid parental leave

401k plan with company match up to 7%

2+ weeks of PTO within your first year

Paid company holidays

Company provided volunteer opportunities + 1 volunteer day per year

Free AAA Membership

Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Car Care

Similar Jobs

Customer Service Representative

UnitedHealth Group • Hartford, CT • 5h ago

Management & Administrative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to cre...

5h ago

Go to Apply

Customer Service Representative

TEKsystems • Bloomfield, CT • 5h ago

Management & Administrative

Job Summary The Customer Service Representative (CSR) at Otis Elevator serves as the first point of contact for customers, mechanics, and internal teams. This role ensures timely and accurate handling of service requests...

5h ago

Go to Apply

Customer Service Representative

TEKsystems • Bloomfield, CT • 6h ago

Management & Administrative

We are seeking a Customer Service Representative to join a fast-paced, customer-focused operations team. This role supports both external customers and internal field partners by responding to service requests, resolving...

6h ago

Go to Apply

Customer Service Associate II

Family Dollar • New Haven, CT • 6h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

6h ago

Go to Apply

Customer Service Representative

TEKsystems • Bloomfield, CT • 6h ago

Management & Administrative

Kickstart Your Career as a Customer Support Specialist! Location: Bloomfield, CT Type: Full-Time Contract | Experience Level: Entry-Level About the Role Ready to launch your career in customer service? We're looking for...

6h ago

Go to Apply

Sr. Administrative Assistant

Robert Half • Woodbridge, CT • 7h ago

Management & Administrative

Description Are you a talented and experienced administrative detail oriented seeking an opportunity to make an impact in the healthcare field? Our team is seeking a Senior Administrative Assistant to provide contract su...

7h ago

Go to Apply

Supply Chain and Operations Consulting - Program Manager MAWM

Accenture • Hartford, CT • 7h ago

Management & Administrative

We Are:Supply Chain, and we move fast, think fast, and work fast. Our Fortune 500 clients need innovative solutions to transform their operations, and we deliver with functional insights, advanced digital tools, and in-d...

7h ago

Go to Apply

Supply Chain and Operations Consulting - Consultant - Manhattan Warehouse Management

Accenture • Hartford, CT • 8h ago

Management & Administrative

8h ago

Go to Apply

Chief Engineer

Crescent Hotels and Resorts • New Haven, CT • 8h ago

Management & Administrative

Description Located just a short walk from Yale University, the new Cambria Hotel New Haven University Area has a great opportunity for an experienced individual to join us on our hotel leadership team as the Chief Engin...

8h ago

Go to Apply

AI Product Sales Manager

Rubrik • Hartford, CT • 15h ago

Management & Administrative

About Team & About Role: The AI Product Sales Manager is a sales professional characterized by intimate understanding of their specific product, the pain it resolves, the competitors, market, qualification, objection...

15h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.