Customer Service Representative

TEKsystems • Bloomfield, CT • 1d ago

Job Summary

The Customer Service Representative (CSR) at Otis Elevator serves as the first point of contact for customers, mechanics, and internal teams. This role ensures timely and accurate handling of service requests, emergency calls, and inquiries, maintaining Otis's commitment to exceptional customer service and operational excellence.

Key Responsibilities

Handle High-Volume Calls: Receive, document, and process incoming calls from customers, elevator phones, and Otis local offices using an ACD phone system and mainframe data terminal.

Dispatch Service Mechanics: Utilize OTISLINE or similar systems to dispatch mechanics promptly for scheduled maintenance and emergency situations.

Emergency Response: Escalate urgent service requests, including trapped passenger incidents, to field management as needed.

Customer Interaction: Provide professional and empathetic support to customers, resolving inquiries and complaints effectively.

Maintain Performance Metrics: Adhere to department standards such as call handling time, quality monitoring, and log-in/out compliance.

Documentation: Accurately record all interactions and service details in internal systems for tracking and reporting.

Collaboration: Work closely with field teams and management to ensure seamless service delivery.

Required Skills & Qualifications

Strong communication skills (verbal and written) with professional phone etiquette.

Ability to manage high-stress situations and handle distressed customers calmly.

Attention to detail and adherence to standard operating procedures.

Proficiency in MS Office Suite and ability to learn internal systems quickly.

Prior experience in customer service or dispatching preferred.

Job Type & Location

This is a Contract position based out of Bloomfield, CT.

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bloomfield,CT.

Application Deadline

This position is anticipated to close on Jan 21, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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