Specialty Insurance - Program Manager (AF Specialty)

AF Group • Kalamazoo, MI • 1d ago

SUMMARY Role provides oversight of property and casualty programs via a delegated underwriting authority model. Responsible for maintaining strong partnership with the MGAs/MGUs/ program administrators, delivering operational excellence, ensuring adherence to underwriting guidelines, and alignment with the overall business strategy. The Program Manager will serve as the primary point of contact under the guidance of their leader and senior program managers for the MGA/MGU/program administrator and internal stakeholders, driving collaboration, profitability, and growth across the business portfolio. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned. Manage program performance and profitability by monitoring key performance indicators, creating action plans when needed, handling underwriting referrals, and driving improvements in challenged segments through coordination with program administrators. Lead product development for the programs by building and maintaining underwriting guidelines, forms lists, letters of authority, and standards and procedures for those exceptions outside of the guidelines. Perform annual underwriting audits for all assigned programs, prepare audit reports, and ensure compliance with all recommendations made in accordance with division standards for timeliness. Partnering with key support units, including Finance, Actuarial, Claims, Legal, Compliance, Reinsurance, and Corporate Underwriting to analyze issues, identify solutions, and drive execution on challenges faced by the company, program administrators, and customers. Manage assigned relationships with program administrators, including regular visits. Support data collection needed for reinsurance placements, data calls, filings, or any other projects or requests. Support the writing of new programs and develop product or service enhancements for existing programs. Monitor and update premium and profitability projections Negotiate commission structures with program administrators EDUCATION AND EXPERIENCE Relevant combination of education and experience may be considered in lieu of degree. Bachelor's degree in insurance, business or a related field is required. Advanced insurance certification preferred. Minimum six (6) years of Property and Casualty experience in an underwriting and/or product development role. Prefer at least two years of program experience. Experience working with form/rate development and filing functions for programs is desired QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES Proficient with analyzing complex business problems. Excellent analytical, organizational and problem-solving skills. Highly entrepreneurial - comfortable within a culture that is fast-paced and dynamic Strong intellectual curiosity and desire to help others solve problems. Capable of influencing program administrator decision-making. Strong knowledge in commercial property and casualty underwriting. Knowledge of activities, practices and terminology of the commercial property and casualty insurance industry and relevant legal and administrative procedures. Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner. Ability to analyze and interpret financial and management data. Thorough knowledge of budget preparation and financial management. Ability to develop and implement effective and efficient recommendations. Self-directed in achieving closure on deliverables. Collaborative and team oriented. Excellent verbal and written communication skills. Demonstrated drive, determination, and persistence to achieve

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