CSR/Teller - Westnedge at Crossroads (Portage), MI - Full-Time

Fifth Third Bank, N.A. • Portage, MI • 9h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.- Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Position requires knowledge of retail policies and procedures, to perform the essential duties.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

CSR/Teller - Westnedge at Crossroads (Portage), MI - Full-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Portage, Michigan 49002

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Customer Experience Banker-(Portage, MI)

Huntington National Bank • Portage, MI • 2d ago

Finance, Accounting & Banking

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportun...

2d ago

Go to Apply

Accounting Clerk

Robert Half • Battle Creek, MI • 1w ago

Finance, Accounting & Banking

Description We are looking for an organized and detail-oriented Accounting Clerk to join our team in Battle Creek, Michigan. This contract position offers an opportunity to support essential financial operations, ensurin...

1w ago

Go to Apply

Entry Level Accounts Receivable

Robert Half • Kalamazoo, MI • 1w ago

Finance, Accounting & Banking

Description The Accounts Receivable Clerk supports the accounting department by assisting with billing, payment processing, and basic collections activities. This entry-level role is ideal for candidates looking to build...

1w ago

Go to Apply

Director of Finance

Robert Half • Schoolcraft, MI • 1w ago

Finance, Accounting & Banking

Description We are looking for an experienced financial leader to oversee and optimize financial operations within our manufacturing organization in Schoolcraft, Michigan. This role requires a strategic thinker who can m...

1w ago

Go to Apply

Accounting Clerk

Robert Half • Kalamazoo, MI • 1w ago

Finance, Accounting & Banking

Description We are looking for a detail-oriented Accounting Clerk to join our team in Kalamazoo, Michigan. This role is ideal for someone with strong organizational skills and a knack for managing financial records with...

1w ago

Go to Apply

Accounting Manager/Supervisor

Robert Half • Portage, MI • 1w ago

Finance, Accounting & Banking

Description We are looking for an experienced Accounting Manager/Supervisor to join our team in Portage, Michigan. In this role, you will oversee key financial processes, ensuring accuracy and compliance while contributi...

1w ago

Go to Apply

Float Personal Banker 1 - Southwest MI Region

Fifth Third Bank, N.A. • Three Rivers, MI • 2w ago

Finance, Accounting & Banking

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended...

2w ago

Go to Apply

Staff Accountant

Robert Half • Kalamazoo, MI • 3w ago

Finance, Accounting & Banking

Description We are looking for a meticulous and motivated Staff Accountant to join our team on a part-time contract basis in Kalamazoo, Michigan. In this role, you will be instrumental in supporting the Finance departmen...

3w ago

Go to Apply

Lead CSR/Teller - Three Rivers, MI - Full-Time

Fifth Third Bank, N.A. • Three Rivers, MI • 4w ago

Finance, Accounting & Banking

4w ago

Go to Apply

Research Associate-Fixed Term

Michigan State University(MSU) • Hickory Corners, MI • 6h ago

Position Summary The Fitzpatrick Lab ( www.swfitz.com ) at the W.K. Kellogg Biological Station, Michigan State University is searching for an enthusiastic and motivated postdoctoral researcher to work on projects focusin...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.