Area Coach

Taco Bell • Cumming, GA • 1w ago

"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

The Area Coach (AC) provides overall leadership and direct supervision of approximately 5 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

The position is intended to be almost exclusively as support for the RGMs. The AC accomplishes these objectives by actively engaging in the coaching and direction of RGMs and Assistant General Managers (AGMs) on a day-to-day basis. Focal points include establishing and reviewing unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees. The AC may directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Roles:

You have two primary roles. Your principle role is to support the long-term development of your RGMs. Your second role is to ensure that customers are receiving a consistent and positive experience in our restaurants.

Priority #1: Build Management Capability: People

Role model the How We Work Together Principles.

Find and hire the best RGMs, Assistant General Managers and Shift Managers.

Personally conduct orientation to set up new managers for success.

Build a deep bench of talented restaurant leaders.

Coach your RGMs on the "4 Rights" in their restaurants.

Impart skills every day to grow performance and to develop.

Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Priority #2: Ensure Consistent Customer Satisfaction: Customer

Role model Customer Mania, especially when you're in the restaurant.

Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (OSAT and CORE).

Coach your RGMs to ensure that each restaurant consistently delivers CHAMPS.

Work with your RGMs to identify and develop strategies to address opportunities.

Lead product and program rollouts with your RGMs to ensure success.

Participate in Centralized Orientation.

Know how your restaurants compare with competitors and strive to be the best.

Resolve Customer complaints quickly while maintaining positive Customer relations.

Demonstrates a positive and enthusiastic attitude with co-workers, subordinates and customers.

Priority #3: Coach Process and Discipline Around the P&L: Sales and Profits

Analyze the financial performance of your area and understand trends.

Coach your RGMs, using EARS and the Period Business Review, on ways to drive sales and maximize profitability.

Provide regular feedback to the RGM through 1:1s.

Provide ongoing constructive and complimentary feedback to the RGM, AGM, SMGR and Team Members.

Job Requirements and Essential Functions

Strong preference for internal promote from RGM/MTM position.

Associates or Undergraduate degree or equivalent Taco Bell/industry experience.

6-8 years supervisory experience in either a food service or retail environment.

Thorough knowledge of Taco Bell performance metrics, product specifications and management systems.

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures.

Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Must pass background check criteria and drug test.

Able to oversee and manage subordinate employees and provide direction.

Must travel to designated stores and work with management team on a regular basis

Similar Jobs

Environmental Services Operations Manager

ARAMARK • Gainesville, GA • 55min ago

Management & Administrative

Environmental Services Operations Manager Requisition #: 628916 Location: Gainesville, GA, US, 30501 Career Area: Facilities Description: Job Description !!!$2,500 SIGN-ON BONUS!!! Aramark Healthcare+ is seeking an Envir...

55min ago

Go to Apply

Truck Driver CDL A/ Warehouse Tech

Iron Mountain • Dawsonville, GA • 1h ago

Trucking & Construction

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your ca...

1h ago

Go to Apply

2nd Shift Warehouse Order Selector

Performance Food Group • Lawrenceville, GA • 5h ago

Manufacturing & Warehouse

135828BR Job Title: 2nd Shift Warehouse Order Selector Location: Vistar-Atlanta (1010) Job Description: Benefits Day 1 Mon-Fri schedule, 3pm - Finished $17/hr + $1 shift diff + $2 cooler/freezer diff We Deliver the Goods...

5h ago

Go to Apply

Early Professional, Electrical Engineering

WSP USA • Duluth, GA • 5h ago

IT & Engineering

WSP is currently initiating a search for an Early Professional, Electrical Engineer for our Duluth, Georgia office. Be involved in projects with our Power Delivery Atlanta Substation Team and be a part of a growing organ...

5h ago

Go to Apply

Account Executive/Underwriter, National Accounts

Travelers Insurance Company • Alpharetta, GA • 6h ago

Finance, Accounting & Banking

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the...

6h ago

Go to Apply

Electrical Engineering Consultant 2 - Nuclear

Sargent & Lundy • Berkeley Lake, GA • 6h ago

Management & Administrative

Description WORK LOCATION: This position is based on a hybrid work schedule and will require in-office work 3 days per week at the Sargent & Lundy office in Peachtree Corners, GA. You will be involved in nuclear powe...

6h ago

Go to Apply

Account Executive - General Business

Sage • Lawrenceville, GA • 6h ago

Sales & Marketing

Account Executive - General Business Job Description: You've closed complex deals. You've prospected new customers. You've repeatedly met quota. Now what? You will have a front row seat to influencing the success of our...

6h ago

Go to Apply

Sales Coordinator

Penske Automotive • Duluth, GA • 7h ago

Sales & Marketing

BMW of Gwinnett Place, a Penske Automotive Group dealership, is looking for a Sales Coordinator to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive t...

7h ago

Go to Apply

Field Sales Representative

AT&T • Berkeley Lake, GA • 7h ago

Sales & Marketing

Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connect - every interaction...

7h ago

Go to Apply

RN Acute Care - Cardiac Telemetry Part Time Various Shifts

Wellstar Health Systems, Inc. • Roswell, GA • 8h ago

Hospital & Medical Sponsored

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful:...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.