Product Support Tech

TEREX CORPORATION • Waukesha, WI • 3d ago

JOB REQUIREMENTS: Job Description: The Product Support Representative
role provides multi-channel, office based technical operating and
service advice to Authorized Service Providers, Dealers and Customers,
for efficient issue resolution. The Product Support Representative will
act as the direct link between the ASP, Dealers, Customers, and the
Manufacturing Support teams, including but not limited to Engineering,
Technical Publications and Product Management. What you\'ll do Receives
calls from customers on equipment operating troubles. Interview
customers to understand the operating symptoms, then advises the
customer of the course of action by explaining the possible solution and
the steps that must be taken to restore equipment to safe and efficient
operation. Receive inquiries from customers to obtain warranty and
operating information on Genie products. Supply information to the
customer verbally, in writing, or by sending materials that respond to
the request. Identify parts and supplies that the customer must have to
restore equipment to a safe operational level. Communicate information
on equipment problems or potential enhancements to other teams within
the company. Occasionally prepares and delivers formal training to
customers in the safe operation, maintenance, and care of equipment to
assure desired operating level and warranty compliance. May travel to
customer locations on an occasional basis, overseeing and repairing
operational problems with Genie products. Performs other duties as
assigned that support the overall objective of the position. What
you\'ll bring 3+ years\' experience within the Technical Service
business within the heavy equipment or similar industry. Technical
knowledge of aerial work platforms. Hands-on knowledge of Genie products
is preferred. Ability to explain technical and mechanical concepts to
customers. Ability to work and organize with minimal guidance based on a
good service-oriented attitude. Ability to communicate to internal
functions through all available mediums. Proficient with MS Office
including Excel, Word and PowerPoint. Proficient in the use of
equipment, tools and technology needed to troubleshoot and repair AWP
products. (computers, hand tools and digital devices). Good verbal and
written communication skills. Ability to manage expectations and
effectively convey customer needs to colleagues and functions throughout
the company. Must be a team player and 100% results orientated and
ability to work under pressure Must be able to learn and maintain a
broad knowledge of the manufacturer\'s new and recent products.
Demonstrate time management and organizational skills. Ability to
multi-task and manage multiple assignments and tasks and set priorities,
as well as adapt to changing conditions and work... For full info
follow application link. Terex Corporation is an Equal Opportunity
Employer and Affirmative Action Employer M/F/D/V. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/A946BCB4A3C74651

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