What's the role?
As the Video Support you will be responsible of Video Network operations control and maintenance. Activities included: maintaining, troubleshooting and upgrading core video delivery systems (like QAM, Servers, IP gear, Antenna, VOD, Active Video, Hospitality platforms) at the Video Headend and Data Center, ensuring seamless service for TV/Hospitality/APP. Dutie include monitoring signals, resolving outages (tier2 support), performing software/firmware updates, implementing new tech, managing FCC compliance and supporting field tech for a reliable, high quality HFC network
How can you add value?
Support operational integration of Video Support infrastructure based operational engineering teams on a global basis by various platforms.
On-Call rotation provides continuous support for critical systems/services and outages.
Maintenance of the Video Platforms system solutions in place
System maintenance: Keep CATV transmission/reception equipment running smoothly (QAM, Servers, Receivers, ect.).
Troubleshooting & Outages Support: Diagnose and fix video signal issues, acting as escalation point for field techs.
Installation and Upgrades: Install new equipment, implement software/firmware updates and configure IP mapping.
Compliance & Monitoring: Ensure FCC rules are met and monitor network performance (bandwith, saturation)
Documentation 7 Reporting: Maintain records, prepare data and report on activities
Collaboration: Train other staff, work with field tech on network issues
Facility Management: Maintain cleanliness, security, HVAC and backup power supplies
General tasks
Incident Tier2 support & fix
Monitor and analyze system performance, such as network traffic, security, and capacity
Proactive fault management
Operational performance management
Security mitigation
Routine maintenance & support
Technical vendor Interface
Lab Testing/ORT support
Responsible for realizing platform Support End State and related business targets
Harmonization standardization and continuous improvement
Operational SLA management and operational day- to-day vendor SLA management
On-call rotation
Demonstrate and ensure compliance with the Customer First Philosophy, as well as all Liberty PR and LLA policies, procedures, Code of Conduct, and safety standards.
Other functions that may be assigned.
What do you need?
Education and/or Experience:
Associate degree is required
1-2 years of related experience
Other Qualifications:
English and Spanish communication skills preferred
Strong resolution and analytical skills
Effective Time Management Skills
Ability to organize and prioritize multiple work assignments, attencion to detail, communication, work under pressure
Basic Networking and Programming knowledge, RF, digital signal processing, IP Networking, Video signal flow
Tool: proficienct with spectrum analyzers, signal meters, modulators, encoders, multimeter
Distinct ability to Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Experience and appreciation of working in a customer focused environment.
Support vendor relationships that reduce costs, improve service levels
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
What do you need?
Education and/or Experience:
Associate degree is required
1-2 years of related experience
Other Qualifications:
English and Spanish communication skills preferred
Strong resolution and analytical skills
Effective Time Management Skills
Ability to organize and prioritize multiple work assignments, attencion to detail, communication, work under pressure
Basic Networking and Programming knowledge, RF, digital signal processing, IP Networking, Video signal flow
Tool: proficienct with spectrum analyzers, signal meters, modulators, encoders, multimeter
Distinct ability to Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Experience and appreciation of working in a customer focused environment.
Support vendor relationships that reduce costs, improve service levels
Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Assessment, background check and drug test will be required to successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.
How can you add value?
Support operational integration of Video Support infrastructure based operational engineering teams on a global basis by various platforms.
On-Call rotation provides continuous support for critical systems/services and outages.
Maintenance of the Video Platforms system solutions in place
System maintenance: Keep CATV transmission/reception equipment running smoothly (QAM, Servers, Receivers, ect.).
Troubleshooting & Outages Support: Diagnose and fix video signal issues, acting as escalation point for field techs.
Installation and Upgrades: Install new equipment, implement software/firmware updates and configure IP mapping.
Compliance & Monitoring: Ensure FCC rules are met and monitor network performance (bandwith, saturation)
Documentation 7 Reporting: Maintain records, prepare data and report on activities
Collaboration: Train other staff, work with field tech on network issues
Facility Management: Maintain cleanliness, security, HVAC and backup power supplies
General tasks
Incident Tier2 support & fix
Monitor and analyze system performance, such as network traffic, security, and capacity
Proactive fault management
Operational performance management
Security mitigation
Routine maintenance & support
Technical vendor Interface
Lab Testing/ORT support
Responsible for realizing platform Support End State and related business targets
Harmonization standardization and continuous improvement
Operational SLA management and operational day- to-day vendor SLA management
On-call rotation
Demonstrate and ensure compliance with the Customer First Philosophy, as well as all Liberty PR and LLA policies, procedures, Code of Conduct, and safety standards.
Other functions that may be assigned.
