Administrative Assistant

The Community Builders, Inc. • Greenfield, MA • 5h ago

GREENFIELD Administrative Assistant The Administrative Assistant will
have responsibility for providing a superior level of customer service
to the residents, guests and team members at the property site. This
role is responsible for providing administrative support to the
Community Manager for a variety of property related tasks and should be
able to efficiently and effectively handle multiple tasks at a time.
They will adhere to the company\'s Mission Statement and ensure the site
is in compliance with all regulatory requirements. This position will be
3 days a week (Monday-Wednesday) for 6.5 hours each day. Essential
Functions: Answer or return all calls promptly and with the highest
level of customer service. Schedule appointments and conduct in-person
visits as needed. Listen to resident requests, concerns and comments,
refer them as appropriate. Develop relationships with residents to
understand their needs and aspirations and develop trust. Initiate
Maintenance Service Requests promptly and follow up with residents to
ensure completion of service. Greet prospective tenants and show the
property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and
housing requirements Conduct service inspections with the Service
Management team to ensure apts. are in move-in condition. Facilitate and
attend community engagement activities with residents, as directed by
the Community Manager. Manage rental payment process. Prepare
recertification and lease renewals, and enter data into tracking system.
Other Responsibilities: Contribute to cleanliness and curb appeal of the
community on continuing basis. Conduct market surveys and shop
competitive communities. General clerical duties: photocopying, faxing,
mailing and filing, sign for and distribute packages. Track and ensure
timely delivery of resident notices. Coordinate and maintain records for
staff office, phones, parking and office keys. Code and process invoices
and research discrepancies as needed. Knowledge, Skills and Abilities:
Excellent Customer Service, verbal and written communication (English
and Spanish language) skills Ability to @type at least 35 wpm
Demonstrated ability to learn and operate office systems including
telephone, copier and computer systems. Proficiency with Microsoft
Office including Word, Excel and MS Outlook Education & Experience: High
school graduate or GED equivalent Customer service/ Administrative
experience in Property/Hotel/Retail, Sales 1+ year Experience and
proficiency of Microsoft Office Industry software such as Yardi a plus

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