Contact Center Quality Analyst

U.S. Bank • Cincinnati, OH • 3h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.

Basic Qualifications

High school diploma or equivalent

Typically, one to two years of relevant experience, preferably in quality analysis and measurement activities

Preferred Skills/Experience

Good knowledge and understanding of the products and services applicable to the assigned area

Good knowledge of the productivity and accuracy standards of the assigned area

Effective verbal and written communications skills

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Korean Fluency - Advanced Verbal and Written

IMPORTANT JOB INFORMATION

Set Schedule: Monday - Friday 8:30 AM - 5:00 PM (local time zone)

MUST Speak, Read, Write fluent Korean. Additional 10% shift language premium will be paid.

Location Expectation

This role is designated as U.S. home-based remote.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Similar Jobs

Local Truck Driver

J.B. Hunt Transport • Monroe, OH • 3h ago

Trucking & Construction

Looking for local truck driving jobs? J.B. Hunt is hiring dedicated truck drivers! Become a Dedicated Contract Services- driver and start enjoying consistent freight and deliveries for a single customer. This position is...

3h ago

Go to Apply

Truck Driver

Ferrellgas • Milford, OH • 3h ago

Trucking & Construction

Truck Driver Job Locations US-OH-Milford ID 2025-31996 Category Driver Overview Ferrellgas knows dedicated superior service starts with supported employees. Ferrellgas is searching for a customer-focused Full-Time Propan...

3h ago

Go to Apply

Truck Driver - Local Class A - Penske Logistics

Penske • Cincinnati, OH • 3h ago

Trucking & Construction

Immediate Opportunities: Full-time Local Class A CDL Truck Drivers Earn $31.16 per hour plus overtime after 40 hours Local, home daily Weekends off You will drive: Late model, Penske Truck Leasing trucks Best-in-class sp...

3h ago

Go to Apply

Security Officer - Armed Bank Escort

Allied Universal • Cincinnati, OH • 3h ago

Finance, Accounting & Banking

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

3h ago

Go to Apply

Claims Analyst I

Fifth Third Bank, N.A. • Cincinnati, OH • 3h ago

Finance, Accounting & Banking

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for completing and fi...

3h ago

Go to Apply

Sr Commercial Relationship Manager I

First Financial Bank • Cincinnati, OH • 4h ago

Management & Administrative

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to appl...

4h ago

Go to Apply

Advanced Electrical Engineer

Honeywell • Mason, OH • 7h ago

IT & Engineering

As an Advanced Electrical Engineer here at Honeywell, you will play a key role in leading the design and development of complex electrical systems and components. You will provide technical expertise and guidance to cros...

7h ago

Go to Apply

Account Executive - MFG

Rand Worldwide Subsidiary Inc. • Cincinnati, OH • 7h ago

Sales & Marketing

Sales Account Executive- Manufacturing Company Description IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As th...

7h ago

Go to Apply

Account Executive (Southwest)

Logicalis • Cincinnati, OH • 7h ago

Sales & Marketing

Job Description Summary Candidate must be located in Texas or Arizona Closes profitable sales of technology-based solutions for customer business environments. Researches sales leads, obtains knowledge of customer organi...

7h ago

Go to Apply

Sr Staff Software Engineer - Control Systems

GE Aerospace • Blue Ash, OH • 9h ago

IT & Engineering

Job Description Summary Have you ever wondered what makes a turbofan engine so cool? Some people think it's the fan, or the high- or low-pressure turbines, or the combustor, or even the augmentor (on military engines). O...

9h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.