Retention Sales Manager

Company Description

IMAGINiT Technologies,

a division of Rand Worldwide, advances the way companies use 3D technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

As the Retention Sales Manager - dedicated to providing sales leadership for maximizing our renewal opportunity and ensuring high customer retention rates. In collaboration with IMAGINiT Senior Sales Leadership to effectively train, motivate and assist sales with strategies and process improvements to help them achieve best in class renewal rates as well as company, team, and individual goals.

Responsibilities

Assisting with the development and execution strategies for staffing requirements of the retention team to support the desired retention rates and contact database to provide optimal call flow management and contract coverage.

Will provide direct management and ongoing development to the retention team and retention sales leadership.

Contributor to prescribed sales methodology and enforce repeatable practices with measurable metrics.

Leading and providing skill development and an environment of growth opportunities for the retention reps.

Forecasting monthly and quarter-to-date renewals, measure and report regularly on team goals. In addition, monitor performance, access quality of work and recognition/disciplinary actions based on meeting/exceeding of individual goals.Providing indirect management/support for sales across the other divisions of

IMAGINiT.

Delivering ongoing coaching to support and drive exceptional performance and best in class retention rates.

Developing and maintaining a team culture focused on performance, professionalism and delivery of phenomenal customer experience.

Taking part in marketing and sales efforts associated with renewals and client retention.

Acting as an interface with our main partner (Autodesk) and their regional and local people to see that there are incremental gains from working together.

Enforcing sales compliance with consistent sales methodologies.

Developing interpersonal relationships internally, with customers & technology suppliers

Bringing leading edge technology to a rapidly growing subscriber base to improve sales effectiveness.

Qualifications

A minimum of three years sales management experience.

3 to 5 years of experience in sales with a history of meeting/exceeding sales quotas.

SaaS Sales or Sales management a plus.

Demonstrate excellent written and verbal communication skills.

Be a problem solver with a "get it done" attitude and strong self-motivational attributes.

Possess superior organizational/time management skills and a "make-it-happen" attitude.

Strong decision-making skills and judgment.

Excellent leadership skills with a strong work ethic.

Background in telesales or call center selling over the phone B2B (technology sales preferred).

Proficiency in utilizing CRM systems, MS Office products.

Experience growing a sales region.

Customer success/ team selling experience a plus.

Bachelor's Degree

Additional Information

Rand Worldwide Subsidiary Inc.

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