Customer Service Manager

Robert Half • Fairfield, CA • 11h ago

Description

We are looking for a Store Manager to join our team in Fairfield, California. This is a contract-to-permanent position within the wholesale distribution industry. The ideal candidate will oversee customer service operations, ensuring excellent service delivery and maintaining high standards of customer satisfaction. This role requires strong leadership and organizational skills to effectively manage teams, address customer needs, and contribute to the company's success.

Responsibilities:

Lead and manage customer service teams to ensure consistent, high-quality customer interactions.

Develop and implement strategies to improve customer satisfaction and resolve complaints effectively.

Manage scheduling and staffing decisions to ensure adequate coverage and optimal service levels.

Conduct regular training sessions to enhance team performance and ensure compliance with company policies.

Oversee inventory management and ensure accurate tracking and replenishment of products.

Monitor compliance with safety and security protocols, addressing any discrepancies promptly.

Conduct market research to identify opportunities for improving customer service and understand competitor practices.

Collaborate with loss prevention teams to safeguard company assets and reduce risks.

Supervise merchandising efforts to maximize sales and ensure displays meet company standards.

Address operational challenges by stepping into various roles as needed during peak times or staffing shortages.

Requirements - Proven experience in customer service management, preferably in a retail or wholesale setting.

Strong leadership skills with the ability to train, motivate, and manage teams effectively.

Proficiency in inventory management systems and scheduling tools.

Excellent communication and problem-solving abilities to address customer concerns diplomatically.

Knowledge of industry regulations and safety standards.

Ability to conduct market research and analyze competitor practices.

Familiarity with loss prevention strategies and techniques.

Minimum of 3 years of relevant experience in a similar role. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Administrative Assistant

Robert Half • Antioch, CA • 1w ago

Management & Administrative

Description We are looking for a detail-oriented Administrative Assistant to join our team in Antioch, California. This is a Contract position that requires working onsite. In this role, you will support daily administra...

1w ago

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Sr. Administrative Assistant

Robert Half • Walnut Creek, CA • 1w ago

Management & Administrative

Description Walnut Creek client is looking for a contract to permanent Sr. Administrative Assistant. This role is 100% onsite. This role will support all administrative aspects of the Client Service Team, and jointly sup...

1w ago

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