Desk Technician

MEC - MAYVILLE SOUTH/NORTH • Fond Du Lac, WI • 16h ago

JOB REQUIREMENTS: Part Time Help Desk Technician Job ID 2025-9305 # of
Openings 1 Job Location: Address 132 Trowbridge Dr. State WI City Fond
du Lac ZIP Code 54937 Shift First Overview SUMMARY The Level I Service
Desk Technician\'s role is to ensure proper computer operation so that
end users can accomplish business tasks. This includes receiving,
prioritizing, documenting, and actively resolving end-user help requests
and escalating incidents when considered appropriate and necessary to
maintain SLA expectations. Problem resolution may involve the use of
diagnostic and help request tracking tools, as well as requiring that
the individual give in-person, hands-on help at the desktop level.
Responsibilities Strategy & Planning Alert management to emerging trends
in incidents. Acquisition & Deployment Deploy pre-packaged software
using distribution tools and processes as requested by end users.
Operational Management Provide first contact support of incoming
requests to the service desk via telephone, web portal, email, and chat
to ensure courteous, timely, and effective resolution of end-user
issues. Build rapport and elicit problem details from service desk
customers. Prioritize incidents and service requests according to
defined processes to meet defined SLAs. Escalate incidents with accurate
documentation to suitable technician, when required. Record, track, and
document the service desk incident-solving process, including all
successful and unsuccessful decisions made and actions taken, through to
final resolution. Use remote tools and diagnostic utilities to aid in
troubleshooting. Research solutions through internal and external
knowledgebase as needed. Identify and learn appropriate software and
hardware used and supported by the organization. Perform hands-on fixes
at the desktop level when remote tools are not appropriate, including
hardware repairs, delivery of peripherals, or other fixes as determined.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of
workstations, printers, and peripherals. Test fixes to ensure an
incident has been adequately resolved. Develop help sheets and FAQ lists
for end users. Contribute to technician knowledgebase as needed
Reinforce SLAs to manage end-user... For full info follow application
link. MEC Inc. is an Equal Opportunity Employer dedicated to fostering
an environment of mutual respect and integrity. We conduct all
employment practices without regard to race, sex, color, religion,
national origin, age, disability, protected veteran status, pregnancy,
genetic information, sexual orientation, or any other protected status
under federal, state, or local law. Furthermore, MEC undertakes
affirmative action initiatives to ensure equal employment opportunities
for minorities, women, individuals with disabilities, and protected
veterans. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/D9C052F8CB674B4A

Similar Jobs

BI Report Developer

ALLIANCE LAUNDRY SYSTEMS LLC • Ripon, WI • 2h ago

IT & Engineering

JOB REQUIREMENTS: Alliance Laundry System LLC BI Report Developer US-WI-Ripon Job ID: 2025-10915 Type: Full-Time # of Openings: 1 Category: Information Technology Alliance Laundry Systems Overview The Enterprise Analytic...

2h ago

Go to Apply

Electrical Assembler

REXNORD INDUSTRIES LLC • Oshkosh, WI • 22h ago

IT & Engineering

JOB REQUIREMENTS: Position Summary: The 2nd Shift Electrical Assembler for Arrowhead Conveyor is responsible to assemble, check quality, and support testing of assembled equipment, dis-assemble and prepare equipment for...

22h ago

Go to Apply

Skilled PLC Technician $38.52/hour

SAPUTO CHEESE USA INC • Waupun, WI • 22h ago

IT & Engineering

JOB REQUIREMENTS: At Saputo, our best comes from our people. We\'re a talented and caring team with a longstanding history of excellence.Since our first days delivering cheese on a bicycle, we\'ve grown into a leading gl...

22h ago

Go to Apply

Eh&s or H&S Engineer

Federal-Mogul Corporation • Waupun, WI • 23h ago

IT & Engineering

JOB REQUIREMENTS: At Tenneco, we don\'t follow industry standards; we set them, and we don\'t settle for being best-in-class because we hustle to be better than best-in-class. Whether it\'s our Core Values - radical cand...

23h ago

Go to Apply

Data Collection Representative

Retail Data LLC • Ripon, WI • 23h ago

IT & Engineering

JOB REQUIREMENTS: Data Collection Representative Location: Ripon, WI 54971, USA Apply Workplace Type: On-site Zip Code: 54971 Job ID: 47884 Standard Hours: 1-5 Compensation Range: 14.00 -18.00 The retail industry continu...

23h ago

Go to Apply

Sr. Design Engineer

Insight Global • Oshkosh, WI • 5d ago

IT & Engineering

Job Description Insight Global is looking for a Sr. Design Engineer to support one of our largest federal clients in Wisconsin. The Sr Engineer designs functional, reliable, and cost-effective, heavy-duty vehicle compone...

5d ago

Go to Apply

Manufacturing Engineer

SARTORI COMPANY • Plymouth, WI • 5d ago

IT & Engineering

JOB REQUIREMENTS: SUMMARY This experienced team member will spearhead operational and process excellence throughout the production environment. Their role includes business case development and execution of capital procu...

5d ago

Go to Apply

Manufacturing Engineer - Creameries

SARTORI COMPANY • Plymouth, WI • 5d ago

IT & Engineering

JOB REQUIREMENTS: SUMMARY The Manufacturing Engineer - Creameries spearheads operational and process excellence throughout the production environment, with a primary focus on creamery operations and secondary support for...

5d ago

Go to Apply

1st or 2nd Shift Product Testing Tech.

METALCRAFT OF MAYVILLE • Mayville, WI • 5d ago

IT & Engineering

JOB REQUIREMENTS: Metalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity 1st or 2nd Shift Product Testi...

5d ago

Go to Apply

Electrical Apprentice/Low Voltage Appren

FAITH TECHNOLOGIES INC • Fond Du Lac, WI • 2w ago

IT & Engineering

JOB REQUIREMENTS: You\'ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, a...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.