About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
POSITION SUMMARY
The Digital Workplace Collaboration Specialist is a subject matter expert in collaboration services with a particular interest in AI platforms to enhance productivity. The specialist collaborates with technology partners, vendors, product managers, Information Security, and legal teams to ensure alignment with company policies. This role bridges technology with business outcomes and ensures employees can leverage AI for efficiency and creativity. It requires a blend of technical expertise, business acumen, and innovative thinking to perform technical configuration, support, change management, user training, and continuous improvement based on feedback. The incumbent will work closely with IT, HR, finance, compliance, and business leaders to ensure responsible and secure use of AI. We are seeking a dynamic and self-driven Collaboration Specialist for AI to lead the operational, engineering, and security enablement of AI services across the enterprise. This position is pivotal in ensuring a seamless and secure experience for end users while maintaining the integrity and performance of our AI-powered productivity tools. If you are passionate about AI-driven transformation, this role is wellsuited for you.
PRIMARY RESPONSIBILITIES
Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services)
Oversee the daily operations of Microsoft 365 Admin Center, which includes SharePoint, Teams, OneDrive, Microsoft 365 Copilot, and Copilot Chat. Responsibilities include user provisioning, license management, and service health monitoring.
Work with IT and business stakeholders to document and refine Copilot use cases across departments (e.g., customer service, legal, HR). Monitor adoption metrics and KPIs using Copilot dashboards and analytics tools.
Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows. Develop prompt libraries and role-specific templates to boost user productivity.
Act as an expert on Copilot capabilities, offering guidance and support to end users. Assist and Oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information.
Collaborate with engineering teams to enhance Copilot performance and address technical issues. Develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering.
Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR). Maintain ethical standards and comply with all applicable laws and regulations relevant to your job function.
Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with Microsoft Copilot changes and AI trends. Collaborate with service delivery partners to manage and secure digital workplace technologies.
Engage in addressing high-priority incidents and problems, participating in troubleshooting efforts and capacity/availability planning sessions. Deliver IT support for escalated incidents, consistently devising solutions to resolve them. Ensure prompt response and resolution by collaborating with IT's service delivery partners.
Stay informed about emerging technology trends and identify opportunities to enhance continuous improvement initiatives. Collaborate with architecture teams to contribute to the technology roadmap. Lead and participate in technology proof of concepts (POCs) and pilot projects. Oversee the planning and implementation of new or upgraded technology services.
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KNOWLEDGE/SKILLS
8+ years of experience in IT operations, security engineering, or enterprise productivity platforms.
Strong understanding of Microsoft 365 ecosystem, including Teams, SharePoint, Outlook, and Power Platform.
Familiarity with AI/ML concepts, prompt engineering, and Copilot Studio.
Experience with data protection, identity management, and compliance frameworks.
Excellent communication and collaboration skills; ability to work cross-functionally with technical and non-technical teams.
Passion for continuous learning and adapting to rapid technological change.
Tech Savvy. Ability to quickly learn, implement and utilize new technologies
Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Ability to tie together solutions across technologies
Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals
Communications. Excellent oral and written communication skills
Detail-oriented. Consistently takes a thorough, accurate, organized and quality-centered approach
Organizing and prioritizing. can effectively address projects, requests and other competing priorities
Customer Focused. Keeps the employee experience at the forefront when participating in pilots, during incident escalation and resolution, and all aspects of service delivery
EDUCATION AND EXPERIENCE
Bachelor's degree in computer science, Information Technology, Engineering, or related field is required or relevant experience
8+ years of progressively responsible experience as a Digital Workplace Collaboration Engineer, or Specialist with focus on emerging technologies, such as AI/Copilot, in mid to large-sized organizations ? Digital workplace tool management expertise: management tools, techniques, monitoring and integration
Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
Experience using automation to drive continuous improvement
ETS is mission driven and action oriented
We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
