Summer Intern - IT Support Engineer

Insmed Inc. • Bridgewater, NJ • 1h ago

At Insmed, every moment and every patient counts - and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you'll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person's contributions to meaningful progress. That commitment has earned us recognition as Science magazine's No. 1 Top Employer for four consecutive years, certification as a Great Place to Work in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.For patients, for each other, and for the future of science, we're in. Are you?About the Role:We're looking for a Summer Intern - IT Support Engineer on the Information Technology Team to help us expand what's possible for patients with serious diseases. In this role, you'll be reporting to the Associate Director, IT Support Services.The Insmed Summer Internship Program is designed to give you more than just a glimpse into the pharmaceutical industry-it's a chance to make a real impact. Over the course of the summer, you'll gain hands-on experience, contribute to meaningful team projects, and learn directly from skilled professionals who are invested in your growth. The Insmed Summer Internship Program gives students an opportunity to gain hands-on experience in a corporate environment in the pharmaceutical industry, receive mentoring from highly skilled professionals, and work on dynamic team projects. Our 2026 Summer Intern program is a full-time (40 hours per week), paid internship. The internship may present opportunities for rotational assignments within the function, and the intern will be assigned goals and objectives that will support the strategic business plan of the company.What You'll Do: In this role, you'll have the opportunity to play a vital role in assisting the IT department with day-to-day technical operations and project-based initiatives. This internship provides hands-on experience with enterprise IT support, including troubleshooting, user assistance, asset management, and participation in active IT projects. The intern will develop practical knowledge, gain direct mentoring from IT professionals, and contribute to both routine tasks and strategic improvements in IT services.You'll also: Manage and resolve IT support tickets via ServiceNow, ensuring prompt and clear documentation of issues and solutions. Image, configure, and deploy Windows and Mac (JAMF) devices for users and new hires. Provide first-level troubleshooting for hardware, software, and network issues, escalating to senior staff as needed. Support Active Directory management, including user account creation, password resets, and access group changes. Participate in current IT projects, such as new system deployments, upgrades, or process improvement initiatives. Help maintain IT security by following established protocols and reporting any issues to senior staff. Who You Are:You are a current student working on a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field .You are or you have: Basic familiarity with common operating systems (Windows, macOS), networking fundamentals, and enterprise software. Strong verbal and written communication skills, with the ability to document processes and problem resolutions effectively. Highly organized with strong attention to detail, reliability, and time management. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to work independently, as well as collaboratively within a diverse team and in a fast-paced environment. Enthusiasm for IT support operations, problem-solving, and continuous learning. * Previous experience with help desk systems or endpoint management (preferred but not required ). Where You'll Work This role is based out of our Bridgewater, NJ office and requires full-time, in-person pre

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