Administrative Support Assistant 1
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Administrative Support Assistant 1
Salary
$33,113.60 - $47,694.40 Annually
Location
Burlington - 52601 - Des Moines County, IA
Job Type
Full-time
Job Number
26-01246
Agency
400 Health & Human Services - Community Access Eligibility
Division
Health and Human Services - Community Access Eligibility
Opening Date
12/05/2025
Closing Date
12/15/2025 11:59 PM Central
LinkedIn Tag
LI-POST
Point of Contact
Melissa Nation - melissa.nation@hhs.iowa.gov
Description
Benefits
Questions
Job Description
The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking anAdministrative Support Assistant 1to perform clerical support duties in the Scott County office. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.
New hires will start at the base salary of $15.92 hourly, $1,273.60 biweekly, $33,113.60 annually.
Core Essential Functions
Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
Copy, collate, scan, upload, and distribute documents for workers.
Input information into various computer applications.
Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices.
File administrative materials, correspondence and reports.
Attend staff meetings and training sessions.
Perform back-up responsibilities for all clerical staff or as assigned.
This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Comprehend and adhere to confidentiality and security provisions.
Prioritize tasks and time to meet established performance goals and critical deadlines.
Work productively in a team environment.
Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
Maintain high attendance and report to work on time.
Use critical thinking skills, prioritize work, and work under pressure.
Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
Travel occasionally when it is necessary to cover absences/vacancies in other offices.
How to Apply
For help creating a profile or entering your information, please go to the onlineEmployment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.
We have a great total compensation package for all our full-time employees, including:
Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
Health, Dental and Vision Insurance (See below for more details
Vacation Leave (96 hours/year)
Sick Leave (144 hours/year)
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance ($20,000 paid for by the State of Iowa)
Long-Term Disability Insurance
For additional information on benefits click here (https://das.iowa.gov/media/3766/download?inline=) .
OurBenefits at a Glance (https://das.iowa.gov/media/3766/download?inline=) outlines the great benefits for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with "lived experience" and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees' rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.
Minimum Qualification Requirements
No specific education or work experience required.
For more information click on this link to view the job description (https://das.iowa.gov/media/4904/download?inline=)
Additional Qualification Requirements
Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to @type at least 40 WPM net as demonstrated by the completion of a typing examination.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the information provided on your application and resume must be truthful, honest, and accurate to the best of your knowledge? Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
04
How many years of full-time work experience do you have with in-person customer service in an office environment?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
05
How many years of full-time work experience do you have with determining/adjusting priorities on a weekly/daily/hourly basis?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
06
How many years of full-time work experience with handling confidential information or records?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
07
How many years of full-time work experience do you have utilizing computer systems, navigating multiple computer screens, uploading and retrieving documents and documenting information electronically?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
08
How many years of full-time work experience do you have utilizing email to conduct/complete company business?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
Required Question
Employer
State of Iowa
Agency
400 Health & Human Services - Community Access Eligibility
Address
Lucas State Office Building
321 E. 12th Street
Des Moines, Iowa, 50319
Website
https://hhs.iowa.gov/
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