CSR

Gerber Collision & Glass • Belvidere, IL • 12h ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation: $17.00 - $20.00+ per hour

Similar Jobs

Electrical Technician

Actalent • Rockford, IL • 5h ago

IT & Engineering

Electrical Quality Control Technician Safely inspects large two door control cabinets while power is on utilizing electrical prints. Sets up power control units, temperature controllers, chart recorders, temperature swit...

5h ago

Go to Apply

Customer Service Associate I

Family Dollar • Beloit, WI • 10h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

10h ago

Go to Apply

Physical Therapist

Aegis Therapies • Rockford, IL • 10h ago

Hospital & Medical

Physical Therapist - Outpatient Great Work/life Balance and Flexibility of hours Full-time Opportunities Available Location: GP at Fairhaven Christian, Rockford, IL Setting: Assisted Living, Independent Living, Outpatien...

10h ago

Go to Apply

Physical Therapist - ST

Amergis • Rockford, IL • 10h ago

Hospital & Medical

The Physical Therapist is responsible for performing patientevaluations, as well as providing and documenting therapy services inaccordance with the plan of care developed for each individual patient andphysician's order...

10h ago

Go to Apply

Staff Site IT Manager (Rockford)- D&S Avionics & Electric Power

GE Aerospace • Loves Park, IL • 15h ago

Management & Administrative

Job Description Summary Responsible for managing information technology for a manufacturing plant, including all IT infrastructure & software applications necessary for shop operations. As the Site IT leader, you wil...

15h ago

Go to Apply

Industrial Electrician

Aerotek • Rockford, IL • 20h ago

Legal & Paralegal

2nd Shift Electrician = 7% premium. The Electrician performs skilled work in the installation, maintenance, troubleshooting, and repair of industrial electrical systems and equipment. Working with minimal supervision and...

20h ago

Go to Apply

Mechanical Engineer

Actalent • Rockford, IL • 20h ago

IT & Engineering

Job Title: Mechanical EngineerJob Description The Mechanical Engineer will play a pivotal role in product design, focusing on both automated and manual @type machines. This role requires expertise in SolidWorks and invol...

20h ago

Go to Apply

Outside Sales Representative

SPECTRUM • Beloit, WI • 21h ago

Sales & Marketing

JOB REQUIREMENTS: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with a competitive base salary...

21h ago

Go to Apply

Retail Sales Specialist

SPECTRUM • Beloit, WI • 21h ago

Retail & Hospitality

JOB REQUIREMENTS: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Earn \$18/hour base pay, with the potential to earn \$25/hour through...

21h ago

Go to Apply

RN Medical-Surgical

Amergis • Rockford, IL • 1d ago

Hospital & Medical

Amergis Healthcare Staffing is seeking a Medical/Surgical Registered Nurse to assume responsibility and accountability for the application of the nursing process and the delivery of patient care. The nurse demonstrates a...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.