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Sales Coordinator

PARKER HANNIFIN CORPORATION • Greeneville, TN • 14h ago

Sales Coordinator

Location : GREENEVILLE, TN, United States

Job Family : Support

Job Type : Regular

Posted : Nov 3, 2025

Job ID : 60687

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Job Description

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Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Develops solutions for customer needs and works to maximize sales and profits while defending current business.

Formulate goals and objectives to improve the customer experience for key accounts and develop methods to grow business year over year.

Answer customer inquiries and requests regarding accounts, products, pricing, and services offered.

Enter/release orders for customer accounts via manual, electronic, or customers portals and provide confirmations. Scan and index orders into Application Extender once complete.

Review terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.

Follow up with customer accounts with any issues, concerns or delay with customer orders

Act as primary point of contact for assigned customer accounts and coordinate with Planning, Production, Quality, Materials and Sales to deliver a premier customer experience.

Request ATR's (Authorization to Return) CAR's, PAR's and customer complaints from Quality Department

Communicate all pertinent customer expedite or changes to order to supply chain or scheduling concerning schedule changes.

Issue credits and add bills, works with accounting to help resolve payment issues.

Perform customer service essential job functions to advance our Corporate LTR/Composite Scores

Drive continuous improvement in daily activities and exceed customer expectations with their customer experience

Other duties as assigned.

High School education

3-5 years' experience in customer service, ideally in manufacturing/OEM/distribution.

Advanced computer skills: experience with ERP systems, order portals, and Application Extender preferred.

Excellent verbal, written, and interpersonal communication skills.

Strong problem solving, attention to detail, and ability to coordinate across functions.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)

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