The Men's Locker Room Supervisor will help foster the culture through self-leadership, passion, integrity, creativity and hospitality. The Men's Locker Room Supervisor will support the Managers to ensure the department and staff provide a genuinely elegant, relaxing, and memorable experience. The Men's Locker Room Supervisor is responsible for all facets of the locker room, as it relates to operations & cleanliness, efficient operations, customer service, & team development. Success relies in strong leadership, outstanding hospitality, & resources to support staff with product education and environment awareness education. The Men's Locker Room Supervisor will assist in educating staff on all retail products the Locker Room offers, as well as services we provide in our Spa, ensuring the highest quality of service standards and profitability. The Men's Locker Room Supervisor will work closely with the Managers and attendants to ensure that our business is well-coordinated and productive by managing procedures and coaching staff. The Men's Locker Room Supervisor is expected to create/maintain a fun and rewarding experience for our staff and guests.
Pay Rate: $21.25 per hour. This position is considered entry level.
Full-time Schedule:
Sunday: off
Monday: off
Tuesday: 3:30-11:00pm
Wednesday: 3:30-11:00pm
Thursday: 3:30-11:00pm
Friday: 3:30-11:00pm
Saturday: 1:00-9:00pm
Responsibilities:
Customer Service/Leadership
Lead by example by providing quality customer service and member resolution in a timely manner.
Ensure staff consistently follows our expected high level of hospitality & integrity, delivering a world-class experience, while helping our members live well.
Treat members, guests & employees with fairness, integrity, positivity and consistency.
Delivers a strong & consistent work ethic.
Inspires greatness.
Staff Management
Ensure schedules are followed and employees remain efficient; manage the need for overtime.
Oversee and coach employees to meet consistent standards daily.
Work hours at the reception desk to provide training while leading by example.
Communicate and enforce company policy and procedures.
Communicate all performance issues in a timely manner to management.
Assign tasks to employees beyond their daily responsibilities as needed with prioritization and clear expectations and deadlines.
Inspect expectations.
Locker Management
Ensure all lockers are clean at all times.
Assist Management in sales, cancellations and audits of lockers.
Assist with management of locker billing (new rentals, upgrades, downgrades & cancellations).
Administrative and Marketing
Inventory control of retail products, as well as complimentary products provided throughout the locker room.
Provide ideas to drive business to meet monthly and annual goals.
Daily Operations
Thorough understanding of our Point of Sale platform and procedures and providing ongoing training to staff.
Provide quality control walk-through's of all locker areas, to ensure the MLR floor check list is being completed timely, accurately, and efficiently.
Work directly with all attendants to ensure proper walk, procedures, and execution is followed at all times, to ensure a clean and safe environment.
Identify and address minute cleanliness issues throughout.
Train and develop attendants with all housekeeping needs, focus, and safety requirements.
Strong communication amongst supervisory/management team to ensure smooth operations and transition between shifts.
Oversee cleanliness & maintenance needs of all locker room areas, to ensure the locker room is a clean and inviting atmosphere for members, guests and employees.
Oversee cleanliness of all desk/office areas, including displays.
Collection of lost and found items, and prompt delivery to the Management Office for record keeping.
Retail product displays are rotating with fresh products no less than monthly, and kept clean and in order at all times.
Knowledge of all retail products provided, as well as spa services offered.
Work with the Locker Room management and Spa department for product implementation & education.
Provide scheduling support to the Spa department.
Other tasks as assigned by Manager(s) and/or Director(s).
Requirements
Physical Requirements
Standing for sustained periods of time.
Frequent lifting up to 25 pounds.
Movement with fingers, hands, wrists and arms.
Ability to grasp and reach, sometimes above shoulder level.
Ability to be exposed to various chemicals and fragrances used in spa & locker room.
Occasional need to use a ladder for stock/inventory needs.
Frequent ability to stoop, kneel and crouch.
Qualifications
Experience with working in a luxury, upscale environment with strong hospitality focus.
Previous supervisory experience required, minimum of 2 years preferred.
Demonstrate strong leadership ability.
Ability to multitask, may need to fill in as needed.
Assist the reception staff and attendants as needed.
Exceptional organizational, written and oral communication skills.
Ability to work in a fast paced environment.
Ability to build a strong & productive team environment.
Microsoft Office Suite
Benefits
Time Off & Retirement
Paid Time Off
401(k) with company match up to 3%
Value Sharing (Profit sharing)
Holiday Bonus
Paid Parental Leave
Health & Wellness:
Comprehensive health, vision, and dental insurance
HSA and FSA enrollment options
Short- & Long-Term Disability options
Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
Long-Term Care options: Coverage up to 50% of annual income
Accident and Critical Illness Insurance
EAP (Employee Assistance Program)
Pet Insurance through MetLife
Employee Perks:
Free workout privileges
Employee discounts in the Pro Shop, Spa & Salon services and in the Market
Parking and transit benefits (pre-tax deduction)
Access to Tickets at Work discounts
Tuition reimbursement
Diversity, Inclusion, and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
