Supervisor, Outside Sales

Charter Communications/Spectrum • Missoula, MT • 14h ago

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. "Average target compensation of $100K + uncapped incentives"JOB SUMMARYSupervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers. MAJOR DUTIES AND RESPONSIBILITIES- Actively and consistently support all efforts to simplify and enhance the customer experience.- Responsible for meeting and exceeding budgeted headcount and sales goals.- A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.- Recruit, interview, hire, and train Residential Connectivity Sales staff.- Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.- Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.- Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.- Be familiar with reporting and analytics necessary to drive and support business decisions.- Collaborate with other departments and support teams to achieve goals and objectives.- Work allocated will consist of approximately 60% fieldwork and 40% office work.- Coach to and follow Charter's Sales Process.- Communicate territory assignments to Residential Connectivity Sales Specialists.- Monitor the payroll process and ensure timely and accurate approval of all commission payments.- Handle employee relation issues, including performance appraisals, coaching, and training.- Completes administrative tasks related to all sales activities and ensures their team does the same.- Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.- Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.- Prepares reports as needed.- Perform other duties as requested by leadership. REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge- Ability to read, write, speak and understand the English Language.- Excellent communication, interpersonal and organizational skills- Possess strong technical and computer skills- Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle- Ability to work outside for extended periods in any season and/or during inclement weather- Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications- Must be able to work non-traditional work hours such as evenings and weekends- Valid drivers license, satisfactory driving record within Company required standards, and auto insurance- Ability to complete documentation accurately.Required Education- Bachelors degree in business or marketing, or equivalent work experience.Required Related Work Experience and Number of Years- 2+ years of Outside Sales or related work experience.PREFERRED QUALIFICATIONSPreferred Skills/Abilities and Knowledge- Knowledge of Direct Sales practices- Experience with consumer education of products and services- Knowledge of cable or telecommunications servicesPreferred Related Work Experience and Number of Years- Sales Supervisory experience preferred - 0.5+WORKING CONDITIONS- Field an

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