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Claim Rep Sr, Casualty (Hybrid or Remote)

MAPFRE Insurance • Massachusetts, Massachusetts • 2d ago

Date: Oct 27, 2025

Location:

Webster or Remote, MA, US

Company: MAPFRE

This position offers a hybrid work arrangement for local candidates and is also open to remote applicants.

Summary:

Bring your passion to our Claims Team! In this position, individuals will be handling a pending of Automobile Casualty losses to primarily include moderate severity Bodily Injury and Un/Under Insured Motorist claims. This position requires proficiency in interpreting Personal and Commercial Auto policies and may require multi-jurisdictional claims handling.

Responsibilities:

Refers to and interprets policies and practices for guidance and accurate application.

Responsible for all components of the adjustment process to include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate.

Will be exposed to and responsible for litigation and/or arbitration management of claims.

Skills/Abilities:

Frequent oral and written communication with medical providers, customers and attorneys are required and these contacts must be timely and professional.

Strong telephone customer service skills and the ability to empathize with claimants and customers are needed.

Possess a level of initiative and demonstrate the ability to work both independently and in a team environment with high daily workloads in a fast-paced environment. Strong organizational skills, business and decision-making skills as well as the ability to maintain a high degree of confidentiality are required.

Communication involves creating and delivering varied @types of messages and information and may involve persuasion and negotiation.

The ability to work independently is expected. May participate in the training of other claims personnel.

Two (2) years of claim adjusting experience is required.

Insurance Industry Education desirable.

Excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.

Must possess basic CRT / PC skills with accurate keyboarding abilities.

Must possess good math skills and be able to work in a fast-paced environment.

Completion of the Casualty Claims training program is required.

Qualifications:

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.

Experience: 2 - 4 years - or Associates Degree equivalent plus 4 - 6 years.

Pay Philosophy : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $52,100 - $81,500

Thank you for considering MAPFRE Insurance as part of your career journey.

We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com _.

We are proud to be an equal opportunity employer._

Nearest Major Market: Worcester

Job Segment: Call Center Representative, Customer Service Representative, Liability, Law, Claims, Customer Service, Insurance, Legal

Apply now »

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