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IT Service Desk Technician

Petro 49, Inc. dba Petro Marine Services • Anchorage, AK • 8h ago

Position Location: Anchorage, Alaska (In-Office)

Reports To: IT Director

Status: Full-time, Non-Exempt

Hours per Week: 40 Anticipated

Job Duration: Year Round

Benefits: Health/Dental/Vision/401K

SUMMARY

Petro 49, Inc. is looking for a positive, dependable and motivated Service Desk Technician to join our IT team. This is a frontline role where you'll be supporting a wide range of company technologies - helping employees stay productive

by resolving hardware, software and connectivity issues across multiple locations throughout Alaska.We're looking for someone with a good attitude and a willingness to learn. You will not just be answering phones, you'll be working hands-on

with different systems, contributing to projects and an essential part of our IT operations.

This position is on-site in Anchorage, with occasional travel to other company locations across Alaska.

DUTIES AND RESPONSIBILITIES

User Support:Provide technical assistance to employees via phone, email, and remote access tools, ensuring timely issue resolution.

Helpdesk Ticket Management: Monitor, prioritize, and resolve IT support requests in the ticketing system.

Hardware and Software Support: Troubleshoot and maintain desktop computers, laptops, mobile devices, printers, and other hardware.

Point of Sale (POS) Support: Assist with the setup, maintenance, and troubleshooting of POS systems at company locations.

Account Management: Create and manage user accounts in Active Directory and Office 365.

Basic Network Support: Assist with troubleshooting network connectivity issues, including LAN, Wi-Fi, and VPN access.

Workstation Setup and Configuration: Install and configure new workstations, peripherals, and software for employees.

Security and Compliance: Ensure adherence to company security policies and assist in implementing IT best practices.

On-Site Support: Travel to company locations within Alaska as needed to provide hands-on IT assistance.

Project Assistance: Support IT projects and system upgrades as assigned.

Continuous Learning: Stay current with industry trends and pursue relevant certifications to enhance technical skills.

On-Call Rotation: Participate in an after-hours on-call rotation to provide critical IT support when necessary.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong understanding of Windows operating systems and Microsoft 365 applications.

Follow-through on assigned tasks and ability to escalate issues appropriately.

Ability to effectively communicate complex technical concepts to non-technical users.

Strong troubleshooting and problem-solving skills with a customer-service mindset.

Experience with Active Directory and Office 365 administration.

Basic understanding of networking concepts (IP addresses, DNS, VPN, etc.).

Ability to work independently and manage multiple priorities under time constraints.

High level of professionalism and ability to handle confidential information.

Willingness to travel as needed to provide on-site support.

QUALIFICATIONSRequired:

High school diploma or equivalent.

Minimum of two years of customer service or technical support experience.

Preferred: Associate's or bachelor's degree in IT, Computer Science, or a related field.- A+ or other relevant IT certifications.

Experience working in an enterprise IT environment.Willing to train and develop the right candidate with on-the-job experience. The scope of work may expand based on performance and time in the position.

PHYSICAL REQUIREMENTS

Ability to sit, stand, bend, squat, and reach throughout the workday.

Comfortable working on computers and screens for extended periods.

Occasionally lift and move up to 75 pounds.

Ability to travel by airplane and drive to remote company locations.

Regular attendance and availability during business hours are essential.

WORK ENVIRONMENT

Standard office environment with occasional on-site visits to company facilities.

Exposure to typical office equipment and ambient temperatures.

Petro 49, Inc. is an equal opportunity employer and does not discriminate based on race, color, gender, gender identity, religion, age, national or ethnic origin, disability, marital status, sexual orientation, or veteran status.

We promote affirmative action for minorities, women, disabled persons, and veterans. We promote a smoke-free workplace and as such, limit smoking at all facilities. We are a drug-free workplace.

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