Individual Assistance Case Manager

Anchorage, AK

Temporary

Entry Level

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THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary:

Tidal Basin is seeking qualified candidates for the Individual Assistance Case Manager position supporting our client and applicants impacted by disaster events.

Job Duties and Responsibilities include:

Implement and coordinate the Individual Assistance Programs

Perform intake, and assessments, gather documents to establish disaster program eligibility including payments and withdrawals/denials

Review, analyze, evaluate, and coordinate eligibility determinations

Coordinate eligibility and payments through the Federal Disaster System

Conduct review of cases to ensure proper processing

Mediate complex problem resolution

Function as a liaison and applicant advocate

Maintain a high standard to protect client information

Provide resources and referrals to clients to meet their disaster-related unmet needs

Provide assistance to applicants throughout the application process

Maintain client-related data systems, including case notes and a complete system of record entries

Work collaboratively with a team

Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual

Maintain a complete understanding of all applicable Program policies and requirements

Other tasks as assigned

Experience and Education:

Associate or Bachelor's degree preferred

It is preferred that individuals possess a minimum of one year experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties

Basic knowledge of the FEMA Disaster Case Management Program is desirable

Excellent organizational skills and attention to detail

Must be proficient in Microsoft Office suite of applications and Adobe Acrobat

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.

Tidal Basin Group

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Individual Assistance Case Manager