Client Customer Service Representative

Adecco US, Inc. • Sumter, SC • 12h ago

Olsten Staffing Services is looking for a Client Customer Service Representative for a local manufacturing company in Sumter, SC.

This is a critical position for our client's business, responsible for accurately and promptly placing orders into the companies internal systems, coordinating product shipments, managing overall customer accounts, and providing sales support on a daily basis. This position is responsible for shipping orders each month as needed to meet sales targets, and therefore plays a critical role in month-end closing activities.

Receives and processes customer orders to ensure timely shipments are made.

Confirms orders are shipped to customers.

Works closely with customers, sales, production scheduling and shipping to manage customers

orders timely.

Has experience and can demonstrate computer skills to ensure data entry, of customer account information, orders, shipments, etc. is accurate.

Prioritizes customer needs when necessary to ensure accurate and timely delivery of products.

Provides timely and accurate information relative to product and order status.

Communicates and escalates important information and needed decisions to the Customer Service Manager with urgency.

Develop and maintain customer profiles accurately.

Review open orders and schedules to ensure customer requirements are fulfilled.

Issue Return Authorizations/Credits and follow through with shipping and accounting for closure.

Arrange for expedited shipments as required and as approved.

Maintain expedited freight log.

Detailed in preparing required documents for shipments and order entry with a high degree of accuracy.

Keep customers informed of any schedule changes, while working with the production scheduling team to ensure on time delivery.

Approve invoices on a daily basis prior to accounting posting.

Process customer orders accurately and timely - with the necessary amount of urgency.

Sends customer order confirmations directly to the customer.

Notify Purchasing of any orders received for non-stock traded products.

Provides accurate, timely and detailed information relative to product and order status.

3 years previous experience and high school diploma.

Excellent multi tasking skills and experience

Works with a sense of urgency

Detailed oriented and checks their work always to ensure accuracy

Knows when to escalate issues

Excellent communications skills

Workday: Monday - Friday 8:00am - 5:00pm.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.cd-olsten.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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