Desktop Support Analyst

Robert Half • Eastover, SC • 1w ago

Description

We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.

Responsibilities:

Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.

Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.

Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.

Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.

Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.

Requirements - At least 1 year of experience in desktop support or a related field.

Proficiency in computer hardware and configuration management.

Strong knowledge of Windows 11 installation and troubleshooting.

Familiarity with ServiceNow or similar ticketing platforms.

Ability to perform basic network troubleshooting.

Comfortable working in industrial environments and adhering to safety requirements.

Excellent problem-solving skills and attention to detail.

Strong communication skills to interact effectively with users and team members. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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