Description
ArborMetrics is currently hiring a Technical Production Support Specialist to support our growing team. We're looking for a motivated, detail-oriented professional who thrives in a fast-paced environment and values the independence of working autonomously.
This role will play an integral part is migrating billing functions into a new platform, as well as assist with all aspects of day-to-day usage of Vegetation Management work software.
WHAT WE OFFER:
Industry competitive pay.
Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees).
After 3 months: 401K, Life Insurance, Vacation Accrual, Short and Long-term Disability, Paid Maternity Leave.
Paid Sick Time.
Weekly Pay Cycle.
Participation in Referral Bonus Program.
Company sponsored Boot and clothing program (Full-Time Employees).
Ongoing training and assistance with obtaining industry certifications.
WHAT YOU WILL DO:
End User Support
Provide exceptional customer service to VMS end users
Share screens to resolve support tickets
Assist with login activation, Microsoft Office 365 apps, and PowerBI usage
Communicate lessons learned and global updates from daily support
Mobile Device & Asset Management
Maintain Mobile Asset Database (ITNow or equivalent) for personnel and issued equipment
Activate and troubleshoot wireless cellular accounts on iOS devices
Provide general support for iOS mobile devices (VPN, Bluetooth, software/hardware upgrades)
Ensure compliance with FirstEnergy Cyber Security requirements
System Administration
Active Directory user provisioning
License provisioning
Multifactor authentication support
Adhere to Computer Use Agreement policies
Ticketing & Issue Resolution
Create, respond to, and resolve VMS Support Desk tickets
Investigate and resolve data issues within VMS software (~80-90% of duties)
Escalate unresolved tickets to appropriate departments or vendors
Database & Quality Management
Provide administrative assistance for VMS data handling (~80-90% of duties)
Identify and log software enhancements and defects (Quality Center or equivalent)
IT & Compliance Support
Provide IT solutions and information for users and mobile devices
Address user non-compliance issues with staff and management
Assist with onboarding, offboarding, and employee transfers
Issue computer hardware and accessories as needed
Collaboration & Integration
Attend staff meetings as required
Integrate knowledge of Utility Vegetation Management and VMS to enhance support
WHAT YOU NEED TO HAVE:
Excellent customer service and communication skills in a fast-paced environment with ability to multitask
Ability to work independently and manage time and tasks to complete work by defined deadlines
Superior problem-solving and technical computer skills to provide Support Desk ticket resolution
Prior experience with support of data, databases, and Support Desk
Ability to work from office setting 100% of time
Ability to travel with possible overnight stays (5 - 10%)
Ability to handle and track hardware in support of software and user
Prior experience training or supporting training on software/s to new or returning users
WHAT WOULD BE AMAZING TO HAVE:
Knowledgeable about Utility Vegetation Management practices.
Prior experience Vegetation Management software/technology.
Bi-lingual (English/Spanish) is a plus.
Work Environment
This position is designated for an office environment. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.Employee must be able to maintain attention and concentration for extended periods of time. Reasonable accommodations, if available, may be made to enable individuals with disabilities to perform the essential job functions.
Physical Requirements
Primary functions require sufficient physical ability and mobility to work in an office environment; to sit at a workstation for prolonged periods of time; to frequently stoop, bend, reach, twist, grasp and make repetitive hand movement in the performance of daily duties, including computer work; carry, push and/or pull light amounts of weight and occasionally lift and/or move up to 15 pounds; ability to see and hear in normal range with or without correction. Specific vision abilities required by this job include close vision requirements due to computer work.
Company Overview
ArborMetrics Solutions (AMS) is a trusted advisor and collaborative partner, providing expertise and innovative solutions for environmental and construction oversight and vegetation management. Successful professionals at AMS have come from a variety of backgrounds, including forestry, arboriculture, natural resource management, biology, landscape maintenance, horticulture, nursery management, environmental sciences, geology, agriculture, parks & recreation management, urban forestry, geography, and more.
For more information visit our website www.arbormetrics.com
Applicants must pass a pre-employment drug test and a criminal background check.
All candidates must possess a valid driver's license and have a good driving record.
AMS is an Equal Opportunity and Affirmative Action Employer. EOE/AA: Minority/Female/ Vets/ Disabled.
Benefits
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.
An Equal Opportunity Employer.
Please note:
All job offers are subject to pre-employment drug screening and a background check.
Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.
Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
