Bilingual Consumer Contact Prof I

Fifth Third Bank, N.A. • Cincinnati, OH • 3d ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handles customer calls in a professional, courteous manner, using English and Spanish languages.

Provides accurate information to the customer. Explains products and policies so the customer can understand.

Handles some complex customer inquiries in areas of expertise.

Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.

Wherever possible help educate and convert the customer to a different or an additional self-service channel available.

Consistently offer more cost effective service channels.

Follows departmental policies and procedures, particularly in regards to customer confidentiality

Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.

Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.

Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.

Continually learning and developing knowledge of Bank products and services.

Perform any other duties assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school education or equivalent.

Must be able to perform data entry and basic computer skills.

Be able to understand and respond to customer inquiries in one or multiple product categories.

Excellent customer service skills and the ability to articulate and explain information clearly.

Previous customer service or call center experience preferred.

Excellent telephone communication skills are essential.

Must be able, and willing to learn about Bank products and services.

Good problem solving skills.

Must be fluent in English and Spanish languages.

Bilingual Consumer Contact Prof I

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45227

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Manager, Operations Escrow - US Based Remote

Anywhere Real Estate • Cincinnati, OH • 1h ago

Management & Administrative

Job Responsibilities Team Leadership: Recruit, select, and manage talent. Foster a culture of teamwork, customer service, and continuous improvement. Develop leadership skills in Supervisors. Ensure adequate resources to...

1h ago

Go to Apply

Manager of Operations Training

Go METRO • Cincinnati, OH • 1h ago

Management & Administrative

Go METRO Manager of Operations Training The Operations Training Manager is responsible for the overall leadership, strategic planning, and continuous improvement of Cincinnati Metro's Operations training programs. This r...

1h ago

Go to Apply

Semi-Local Truck Driver

J.B. Hunt Transport • Mason, OH • 2h ago

Trucking & Construction

Looking for regional truck driving jobs? J.B. Hunt is hiring dedicated truck drivers! Become a Dedicated Contract Services- driver and start enjoying consistent freight and deliveries for a single customer. This position...

2h ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Florence, KY • 3h ago

Trucking & Construction

On-the-Job CDL Training Program Truck Driving Job Make more of yourself and for yourself. If you qualify, Roehl Transport will pay you to get your CDL ( https://www.roehl.jobs/driving-jobs/cdl-truck-driving-schools ) &am...

3h ago

Go to Apply

Truck Driver on-the-job CDL Training

Roehl Transport • Cincinnati, OH • 3h ago

Trucking & Construction

3h ago

Go to Apply

Director, Marketing Strategy

AAA Mid Atlantic • Cincinnati, OH • 6h ago

Sales & Marketing

Join AAA Club Alliance (ACA) as our next Marketing Strategy Director! We're seeking a strategic and results-driven leader to direct the strategic development and execution of integrated marketing plans, supporting market...

6h ago

Go to Apply

Manager, Brand Marketing - US Based Remote

Anywhere Real Estate • Cincinnati, OH • 7h ago

Management & Administrative

About you: You're a strategic marketer with a creative edge and a passion for bringing brand stories to life. Your peers might describe you as: deadline-driven, detail-oriented, collaborative, and someone who can juggle...

7h ago

Go to Apply

Electrical Engineer

PDS Tech Commercial, Inc. • Mason, OH • 7h ago

IT & Engineering

Engineer the Future of Material Handling: Join PDS Tech Commercial as Electrical Engineer! PDS Tech Commercial is seeking a motivated and collaborative Electrical Engineer for a six-month contract opportunity based in Ma...

7h ago

Go to Apply

Electrician HELPER

Bunnell Electric Inc • West Chester, OH • 7h ago

Manufacturing & Warehouse

Electrician Helpers needed Willing to learn and perform multiple tasks, must have some electrical experience Must have own tools. Clean and insurable driving record. 40hour weeks guaranteed Benefits health, dental, Life,...

7h ago

Go to Apply

Abstractor, HEDIS /Quality Improvement (Remote)

Molina Healthcare • Covington, KY • 10h ago

Job Description Job Summary Molina's Quality Improvement Abstraction team functions to conduct data collection and abstraction of medical records for HEDIS projects, HEDIS like projects and supplemental data collection....

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.