Manager of Operations Training

Go METRO • Cincinnati, OH • 2h ago

Go METRO

The Operations Training Manager is responsible for the overall leadership, strategic planning, and continuous improvement of Cincinnati Metro's Operations training programs. This role oversees the development and execution of training for all bus operator-related programs, including new operator training, return-to-work, refresher, and specialized operations training. The Manager leads a team of Training Supervisors and collaborates with key stakeholders to ensure all programs are effective, compliant, and aligned with organizational goals.

ESSENTIAL FUNCTIONS

Lead and manage the operations training team, including supervising Operations Training Supervisors and the performance of Operations Training Specialists

Chairs the Operations Training Steering Committee (OTSC), engaging key leaders from Operations, HR, and Safety in discussions to ensure Operations training remains relevant and aligned with Metro's changing needs.

Develop, implement, and continuously evaluate training strategies, curricula, and performance standards that align with Metro's service, safety, and workforce development goals.

Foster cross-departmental collaboration (e.g., Operations, Safety, HR) to ensure training content remains relevant and aligned with policies, procedures, and regulatory requirements.

Monitor key performance indicators related to training effectiveness, operator and trainee retention, safety compliance, and service quality; recommend data-driven improvements.

Provide direction, coaching, and performance feedback to direct reports. Identify growth and development opportunities for training staff, cultivating a pipeline of instructional and leadership talent.

Ensure adherence to all relevant local, state, and federal regulations, including DOT, FTA, and ODOT and the ability to work in compliance with Metro's security policies.

Support audits, investigations, and compliance reviews by preparing and maintaining accurate training documentation and reports.

Model, facilitate and encourage exemplary internal and external customer service, open communication, collaboration, participation and professional development among staff.

Champion a culture of excellence, inclusion, customer service, and continuous learning.

Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.

Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.

Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.

Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.

Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.

Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.

Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project ma

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