Access Care Representative

UHS • Binghamton, NY • 5h ago

Position OverviewUnited Health Services (UHS) is seeking an Access Care Representative to be the first point of contact for patients seeking care. In this vital role, you'll assist with scheduling, registration, insurance verification, and ensuring a smooth, supportive experience from the very first interaction.

At UHS, every connection matters-whether it's a warm greeting at check-in, a clear explanation of coverage, or a reassuring voice on the phone. Your attention to detail and compassion help patients feel cared for and confident in their journey. Join a team where your work makes a real difference, every day.

Primary Department, Division, or Unit:

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

Compensation Range:

$17.05 - $22.17 per hour, depending on experience

Job Responsibilities:

Provide friendly, professional service to all patients, families, and staff during every interaction-whether in person, over the phone, or through electronic messaging.

Perform accurate and timely registration, appointment scheduling, and insurance verification to support efficient patient access to care.

Monitor patient wait times and proactively communicate delays or updates to patients and team members to ensure a positive experience.

Respond to patient questions and requests for information while maintaining confidentiality and compliance with HIPAA regulations.

Review financial worklists and complete necessary follow-up actions, such as updating insurance information or correcting billing details, as directed.

Maintain adequate inventory of office supplies by monitoring usage and coordinating timely restocking or ordering when needed.

Ensure compliance with all organizational policies and regulatory standards, contributing to a safe and effective care environment.

Participate in performance improvement activities and team initiatives aimed at enhancing service quality and patient satisfaction.

Position Qualifications:

Minimum Required:

High school diploma or equivalent.

Preferred:

Two years' experience in medical environment with working knowledge of insurance applicable to outpatient medical care.

Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.

Certified Healthcare Access Associate (CHAA)

Current driver's license

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

?Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

?Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

?A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.

UHS

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