Back to Jobs search

Business Development Representative

Hendrick Automotive Company • Duluth, GA • 21h ago

Rick Hendrick Chrysler Dodge Jeep Ram Duluth

Location: 2473 Pleasant Hill Road, Duluth, Georgia 30096

Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

Log all customer comments into Dealership Management System

Schedule follow-up contact if no appointment is made in Dealership Management System

Confirm scheduled appointments with future customers.

Post scheduled appointments on appointment board in the Business Development Center.

Re-schedule "no-show" customer appointments.

Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

Maintain and update customer changes in database.

Contact current customer base on current marketing incentives.

Respond to customer website request (internet inquiries).

Contact internet clients via e-mail and phone to schedule a sales or service appointment.

Notify necessary departments to inform of appointments set.

Forward any customer concerns to the correct department Manager and follow-up.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Maintains accurate timekeeping record in timekeeping system.

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Work Experience:

Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel. Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Sleep Number • Dunwoody, GA • 1d ago

Sales & Marketing

Company Overview Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guid...

1d ago

Go to Apply

Sales Rep - Admissions

Lincoln Technical Institute • Marietta, GA • 1d ago

Sales & Marketing

Sales Representative - Lincoln Tech Drive enrollment growth while changing lives through skilled trades education. Lincoln Tech is seeking a results-driven Sales Representative to identify, engage, and enroll prospective...

1d ago

Go to Apply

Outside Sales Rep.

United Rentals • Lawrenceville, GA • 1d ago

Sales & Marketing

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Outside Sales Rep at Unit...

1d ago

Go to Apply

Outside Sales Rep.

United Rentals • Atlanta, GA • 1d ago

Sales & Marketing

1d ago

Go to Apply

Marketing Campaigns Operations Specialist

Wolters Kluwer • Atlanta, GA • 1d ago

Sales & Marketing

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers...

1d ago

Go to Apply

Mid-Market Account Executive

FranklinCovey • Atlanta, GA • 1d ago

Sales & Marketing

"We enable greatness in people and organizations everywhere. " FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.