Manager of Back Office Operations

Central Research, Inc. • Lowell, AR • 2h ago

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4564101 Requisition ID: 1708\ \ Position Title: Manager of Back Office Operations\ \ \ \ \ Salary Range: \$110,000.00 To \$130,000.00 Annually\ \ Description:

Central Research, Inc. (CRI) is seeking an experienced Back Office Operations Manager to lead and oversee our back-office team. This role is pivotal in ensuring operational efficiency, maintaining regulatory compliance, and advancing continuous process improvements across the organization. The ideal candidate will be a proven leader with a strategic mindset, strong problem-solving abilities, and an in-depth understanding of student loan servicing practices. This individual will be responsible for guiding the team, optimizing workflows, and implementing best practices to deliver consistent, high-quality results in a fast-paced environment. The position is 100% remote.

Responsibilities & Duties:

Team Leadership & Management

Lead, mentor, and manage a team of back-office professionals

Foster a culture of accountability, collaboration, and continuous

improvement

Conduct performance evaluations and support professional development

and training

Develop and maintain staffing plans

Operational Oversight

Oversee and manage daily back-office operations, ensuring accuracy,

timeliness, and in full compliance with regulatory and contractual requirements

Develop, implement and maintain policies and procedures that

optimize workflow efficiency, strengthen internal controls, and minimize operational risk

Track, analyze, and report on key performance indicators (KPIs) to

evaluate team effectiveness and provide actionable insights to senior leadership

Collaborate closely with front-office teams to resolve escalated

issues

Compliance & Risk Management

Ensure full compliance with loan servicing regulations and strict

adherence to internal policies, procedures, and quality standards

Stay current on applicable laws and regulatory requirements,

including NIST and FISMA data security standards, and proactively integrate updates into back-office practices

Partner with compliance and audit teams to address findings,

implement corrective actions, and strengthen overall risk management and control frameworks

Process Improvement

Identify and drive opportunities for operational efficiency, leading

strategic initiatives that enhance productivity and reduce costs

Leverage technology, automation, and data-driven solutions to

streamline back-office processes and improve overall workflow effectiveness

Evaluate, implement, and standardize best practices across teams and

systems to ensure consistency, scalability, and continuous improvement

Data Management & Security

Oversee data integrity, accuracy, and security across back-office

systems and processes

Ensure strict compliance with data management protocols and

cybersecurity standards, safeguarding sensitive information at all times

Coordinate with IT and data governance teams to maintain secure,

efficient and reliable systems that support business operations Bachelors degree in Business Administration or a related field

Minimum Qualifications:

Bachelors degree in Business Administration or a related field

Minimum of 7 years of experience in operations management, with a proven track record of success leading back-office functions

\ \ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI278188683

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